Empire Today - Empire Flooring®

Jul 2023

Started with an estimate that was about 25 percent short of materials. Then when the installers tried to get more the main office said the salesman had to order it and it was never around to talk to. He also would not return calls as he said he would. They could not get the material for a few days and my house was tore up for over a week. The trim work was not very good and the wide trim I paid for was not even painted. The companies attitude is totally indifferent to their customers situations. Their customer service was the worse I have seen. I would not use them again. I just hope I dont have any more problems with their installation.

Jun 2023

Everything about working with Empire was amazing. The sales rep, Wesley, gave an efficient estimate with multiple options and answered all our questions with expert level knowledge. Ryan, the installer came promptly on the install day and crushed the entire project in approximately 7 hours. It was approximately 1300 square feet. Professional, quick and amazing service from start to end. We'll be contacting Empire again when I redo the next section of flooring in my house.Service: Install flooring

Apr 2023

Installers were on time and did a great job removing the heavy furniture and putting it back after the superb job of installing our new carpeting (living room, bedroom and closet). We however did not receive a call it the morning giving us a time frame when they’d be by. I called the 800# at 9:30 and ask when we were to be visited. The dispatcher called our install crew to get a time and they were 10 minutes early. :) The video that we watched says that we’d receive a call in the morning for when we should expect the crew between 8-6pm.Service: Carpet installation