About Petco
Petco is a pet store that offers a wide selection of products for pets, including food and supplies. The store is well laid out, and many customers appreciate the friendly and knowledgeable employees who provide excellent service. The grooming services are praised, with staff making pets feel comfortable during their visits. While some items, like cat carriers and litter boxes, are seen as overpriced, the store is always well supplied with products, and the rewards program is well-received. Customers have shared positive experiences, such as receiving helpful recommendations for pet care and finding interesting items. Though there may be occasional delays in getting assistance in specific areas, such as saltwater fish, Petco remains a popular choice for pet owners looking for products and services to support their pets' needs. Overall, the atmosphere is inviting, with a focus on customer satisfaction.
On (12/29/25 at around 2:00pm) I visited the Petco In Lees Summit, MO (# 01603). I normally have a great, friendly experience. However, for my past few visits there has been a new employee there whose behaviors have made me feel uncomfortable and unwelcome visiting the store.
The groomers name is Denise. On occasion, she has acted like there is a problem with my account. Today, she tried to skip over me when I was next in line (the other customer told her that I was next, as she had been ignoring me up until that point).
She then out of the blue suggested that I go to the thrift store & buy a dog tote for just $10 (I guess the one I have isn't good enough)....read full review
It was the day for Santa I read the wrong time , 2 hours early and had to go out of town, Teresa a manager asked if I was there for photos and I explained my situation she said wait 10 minutes- she had an employee dress as Santa and took our photo! Did this for ONE customer on a busy Saturday! The Santa was a beautiful girl and the manager took my photos - that’s customer service!!! I am so thankful to her ! I hope she gets recognized! Her and Santa ! Thanks for going the extra distance for me !
This store is the best petco when I say the best I truly mean it Tiffany and Gavin are wonderful, Gavin came in on his off day to help me out when I had questions about a fish purchase. Tiffany always goes the extra mile and they treat every customer like VIPs you guys rock.