I would give zero stars if I could. Beauty Brands really did me dirty this time. I ordered $120 worth of product online during the liter sale. Beauty Brands sent it out with the wrong zip code and then UPS system messed it up and sent it to an old address. I called beauty brands to tell them I didn't get my order. This is the beginning of JULY 24. They told me that it was my fault and I had to eat the money. I checked my account to discover that it was not my fault and I called again. The same very rude person told me she would look into it. Weeks passed and I called again. Again was told someone would contact me. SOOO after weeks AGAIN I called UPS. They told me that they refunded my money to beauty brands a while ago because it was their error. I called beauty brands AGAIN because now they have $240 and I still have no product. Again was told it was my fault and to take it up with my credit card company. They kept all the money. Had my credit card company cover their error and when I asked about getting the liter sale price to repurchase the product, they told me the sale was over and I would have to pay full price. This is October so I dealt with this for almost 4 total months. Today I got an email from beauty brands that said this: "Hi Darcy, Over the past year, we've remained committed to delivering exceptional service, great value and the best in beauty. I want to take a moment to share how we continue to evolve as your go-to destination for beauty and to express our gratitude for being a valued member of the Beauty Brands family." I did not receive exceptional service of any kind and am so absolutely certain that I am not valued. Sucks for me because I can not in good conscience give my business or hard earned money to a company that treats their customers this way.
Bryson Whaley
Aug 2024
I didn't think my hair could look like how I wanted it it is so much better than great clips
Beatriz D.
Jun 2023
The best girl left this business. I had highlights with joe and it was a horrific experience. Expensive and I will never go back!
Elizabeth F.
Feb 2023
None of the cosmetics were priced. Asked for help and was told I'd be told price at check out. Come on guys, really? No one shops that way. Staff definitely did not want to be there.
Carol Anselmo
Nov 2022
Phenomenal experience. Very pleased with my results.
Susie A
Nov 2022
Toni is an incredibly talented esthetician! She is naturally gifted, as every service is seamless and flawless! She makes clients feel special and is attentive to requests and needs of the client. She is professional, personable, clean, and efficient. You will never want to go to another esthetician after Toni’s services!
Brenda G. Smith
Sep 2022
Almost every BB I’ve been too there are amazing colorists/stylists I causing Peyton at this location yet….when asked for a color I left with the SAME color, just shinier and curled cute. Hair chin length and fine and it was $185. When I asked for a redo or lowlight to get the dark I’d asked for she disagreed and said I’d need to pay? Since it was “the color we discussed in consultation”. Huh? Why? Why would I ask for the same washed out light brown? She toned twice and still too light and unflattering. Should have said something right after but was embarrassed to say it. Seemed so obvious. Also had dinner date I was late for. Reached out to customer service twice for resolution to no avail. Very disappointed and not looking my best. Just wrong. I can understand two people having a difference in hair colors but to leave with the same washed out color? That’s my favorite
Went to Dollar Tree and got the mens dark brown beard color and did some lowlights. Look much better.
Brenda S.
Aug 2022
Wow. Just about every Beauty Brands I've been too, all over the metro area and in Johnson County, KS, where I live, I've rarely, if ever, been disappointed. Generally, if you are dissatisfied with the service I understand they try to make it right. I thought. Went to the one in Liberty, MO, and Peyton cut my hair. Did a fabulous job. So I used her services for a color, wanted my usual chocolate brown, with subtle brown sugar highlights. This was discussed at the haircut and a week later for the color. I left with the SAME light reddish brown hair (which is pretty unflattering to my skin tone) I came in with save for it was curled cute and ended up shiny. Wha? Didn't say anything as it'd been about 2.5 hours later and I had a dinner date. Also it was so obvious, there was no color change which is so wrong, especially after the $185 I was charged (my hair is fine and chin length). I was kind of embarrassed also to say anything immediately as it was like the Emperor's new clothes kind of situation. Also worth to note, she toned it twice and left me lying back in the sink. That's fun for your neck for days after. She was kind of busy chatting in the back. I don't care about that, even if it took three hours, as long as I came away with what I asked for. I called the next day and suggested we do low lights or SOMETHING to give me what I asked for. She told me I would need to pay for any additional services as I came away with what we discussed in our consultation. Huh? Infuriating. Why would I ask for the same lousy color I came in with? Just wrong. Emailed "customer service" twice to help. To no avail. Will return, if I'm in the area, for others there who are good (have had Jody, Emily, Tiffany) and stand behind their work. Very disappointed.
Lastblackburn B.
Jul 2022
I went in with a hair appointment a few days back. My experience with Susan was upsetting. On my appointment, I asked for low lights and high lights. When I got there, she told me she did not want to do low lights on me, because it would not look good on me. I'm A natural blonde, with highlights I've been getting for years. i told her i wanted some definition with the lowlights. she still refused and kept talking me away from it. If a stylists is not comfortable with lowlights, don't put it on the website when making appointments! Secondly, the tugging of the hair was the worst I have ever experienced, everywhere I've gone, I have never experienced this. Two hours of constant pulling, left with a headache. Lastly, my hair is something I don't want to look at, atm. The top of my head is great, blonde, but the bottom of my hair is somehow brown and silver, from what I'm guessing is toner. I have had a bad experience before, I should've known not to go back for color.
Alyssa Carlisle
Jan 2022
Came in as a blonde with about an inch of grow out & asked for some darker blond highlights to add dimension to my hair color & I left in tears bc I am now BRUNETTE with very few blonde streaks. Staff makes excuses for HUGE mistake. Will never go back!! Expensive salon services & poorly trained stylist.
Darcy W.
I would give zero stars if I could. Beauty Brands really did me dirty this time. I ordered $120 worth of product online during the liter sale. Beauty Brands sent it out with the wrong zip code and then UPS system messed it up and sent it to an old address. I called beauty brands to tell them I didn't get my order. This is the beginning of JULY 24. They told me that it was my fault and I had to eat the money. I checked my account to discover that it was not my fault and I called again. The same very rude person told me she would look into it. Weeks passed and I called again. Again was told someone would contact me. SOOO after weeks AGAIN I called UPS. They told me that they refunded my money to beauty brands a while ago because it was their error. I called beauty brands AGAIN because now they have $240 and I still have no product. Again was told it was my fault and to take it up with my credit card company. They kept all the money. Had my credit card company cover their error and when I asked about getting the liter sale price to repurchase the product, they told me the sale was over and I would have to pay full price. This is October so I dealt with this for almost 4 total months. Today I got an email from beauty brands that said this: "Hi Darcy, Over the past year, we've remained committed to delivering exceptional service, great value and the best in beauty. I want to take a moment to share how we continue to evolve as your go-to destination for beauty and to express our gratitude for being a valued member of the Beauty Brands family." I did not receive exceptional service of any kind and am so absolutely certain that I am not valued. Sucks for me because I can not in good conscience give my business or hard earned money to a company that treats their customers this way.
Bryson Whaley
I didn't think my hair could look like how I wanted it it is so much better than great clips
Beatriz D.
The best girl left this business. I had highlights with joe and it was a horrific experience. Expensive and I will never go back!
Elizabeth F.
None of the cosmetics were priced. Asked for help and was told I'd be told price at check out. Come on guys, really? No one shops that way. Staff definitely did not want to be there.
Carol Anselmo
Phenomenal experience. Very pleased with my results.
Susie A
Toni is an incredibly talented esthetician! She is naturally gifted, as every service is seamless and flawless! She makes clients feel special and is attentive to requests and needs of the client. She is professional, personable, clean, and efficient. You will never want to go to another esthetician after Toni’s services!
Brenda G. Smith
Almost every BB I’ve been too there are amazing colorists/stylists I causing Peyton at this location yet….when asked for a color I left with the SAME color, just shinier and curled cute. Hair chin length and fine and it was $185. When I asked for a redo or lowlight to get the dark I’d asked for she disagreed and said I’d need to pay? Since it was “the color we discussed in consultation”. Huh? Why? Why would I ask for the same washed out light brown? She toned twice and still too light and unflattering. Should have said something right after but was embarrassed to say it. Seemed so obvious. Also had dinner date I was late for. Reached out to customer service twice for resolution to no avail. Very disappointed and not looking my best. Just wrong. I can understand two people having a difference in hair colors but to leave with the same washed out color? That’s my favorite Went to Dollar Tree and got the mens dark brown beard color and did some lowlights. Look much better.
Brenda S.
Wow. Just about every Beauty Brands I've been too, all over the metro area and in Johnson County, KS, where I live, I've rarely, if ever, been disappointed. Generally, if you are dissatisfied with the service I understand they try to make it right. I thought. Went to the one in Liberty, MO, and Peyton cut my hair. Did a fabulous job. So I used her services for a color, wanted my usual chocolate brown, with subtle brown sugar highlights. This was discussed at the haircut and a week later for the color. I left with the SAME light reddish brown hair (which is pretty unflattering to my skin tone) I came in with save for it was curled cute and ended up shiny. Wha? Didn't say anything as it'd been about 2.5 hours later and I had a dinner date. Also it was so obvious, there was no color change which is so wrong, especially after the $185 I was charged (my hair is fine and chin length). I was kind of embarrassed also to say anything immediately as it was like the Emperor's new clothes kind of situation. Also worth to note, she toned it twice and left me lying back in the sink. That's fun for your neck for days after. She was kind of busy chatting in the back. I don't care about that, even if it took three hours, as long as I came away with what I asked for. I called the next day and suggested we do low lights or SOMETHING to give me what I asked for. She told me I would need to pay for any additional services as I came away with what we discussed in our consultation. Huh? Infuriating. Why would I ask for the same lousy color I came in with? Just wrong. Emailed "customer service" twice to help. To no avail. Will return, if I'm in the area, for others there who are good (have had Jody, Emily, Tiffany) and stand behind their work. Very disappointed.
Lastblackburn B.
I went in with a hair appointment a few days back. My experience with Susan was upsetting. On my appointment, I asked for low lights and high lights. When I got there, she told me she did not want to do low lights on me, because it would not look good on me. I'm A natural blonde, with highlights I've been getting for years. i told her i wanted some definition with the lowlights. she still refused and kept talking me away from it. If a stylists is not comfortable with lowlights, don't put it on the website when making appointments! Secondly, the tugging of the hair was the worst I have ever experienced, everywhere I've gone, I have never experienced this. Two hours of constant pulling, left with a headache. Lastly, my hair is something I don't want to look at, atm. The top of my head is great, blonde, but the bottom of my hair is somehow brown and silver, from what I'm guessing is toner. I have had a bad experience before, I should've known not to go back for color.
Alyssa Carlisle
Came in as a blonde with about an inch of grow out & asked for some darker blond highlights to add dimension to my hair color & I left in tears bc I am now BRUNETTE with very few blonde streaks. Staff makes excuses for HUGE mistake. Will never go back!! Expensive salon services & poorly trained stylist.