Park Nicollet Clinic and Specialty Center St. Louis Park 3850 Building

Apr 2024

My experience at this urgent care location was disappointing and frustrating due to their questionable financial practices. Despite clearly seeking urgent care services, we were erroneously charged for an office visit instead. Despite multiple attempts to rectify the situation through phone calls, and even acknowledgment on their end that our visit was indeed to the urgent care, they persisted in charging us incorrectly. It's worth noting that our insurance only covers urgent care visits at this location. Even on record with our insurance partner, they admitted that we walked into the urgent care. This experience has left us deeply dissatisfied and frustrated, and we...read full review

Apr 2024

This is specifically involves Radiology Imaging 952 993 5402 release of information. *On 4/1/24 upon my departure from my MRI I spoke with a staff about getting a disc and hard copy of the MRI. She was nice, gave me a card and highlighted 952 993 5402. She clearly indicated when you call you could get a live person who would give you a couple of options to get your information. *I called on 4/2/24 a couple of times, it was a phone line giving 3 recorded options, non fit getting an individual their information.(I did call 2 times thinking maybe it was my error of understanding the message) *So I called the appointment line, and explained what had happened in my attempts. The Appt. person gave me the same 5402 #. I explained to her again, the 3 recorded options do not answer my situation and I was told just yesterday that a release of information person would assist me. *The Appt. person again gave me 5402. I indicated that would not work. I was told their is no other number. I asked to speak to a supervisor. The Appt. staff again gave me the 5402 number. I told her that does not get me to a supervisor. She indicated she knows that, and that # is the way it is because of staffing. *I asked to talk to a live person to work thru this. She gave me patient relations. I left a voice mail at that number on 4/2/24. steve t.

Feb 2024

Urgent Care is a joke. I went online and it said Maple Grove was on a 17 minute wait. When I arrived the counter told me 3 hour wait. I was then told well maybe you were looking at tria for the 17 and I said no it's urgent care. I tried doing the online check-in but after filling out all of my information it would not let me submit and that was for a 17 minute wait which probably wouldn't have been honored when I arrived anyway. This place used to be awesome years ago. Not anymore.