About HomeSmart
HomeSmart is a maintenance, repair, and replacement service that offers an affordable appliance repair plan. Customers can choose the appliances they want to cover and the level of coverage that fits their budget. The company has received mixed reviews, with some customers reporting negative experiences and others, like the reviewer, having only positive ones. The reviewer has used HomeSmart's services twice in two weeks, and both times they had a great experience. The technicians were friendly, professional, and fixed the problem efficiently. Communication with the company was also praised. The reviewer has had two instances where they needed to contact HomeSmart regarding their furnace, and in both cases, they were reached out to the next day and able to get a technician out either the same day or the next day. The technicians were able to fix the issue or order the necessary part for replacement within a week. The reviewer highly recommends HomeSmart to protect home appliances.
My entire experience with installation of an air conditioning and furnace package could not have been better. From the representative from Excel to the installers. Every person I worked with was knowledgable, professional, and patient.
I couldn't get done what I needed online. Took a week to get a call in. A couple of days the customer service lines were "down" then it was 20 minute hold times. Finally got a person. I asked to cancel Home Smart, thought it would take ages, took two minutes, prompt and knowledgeable service, it just took ages and frustrations to get there.
I didn't know if I would ever use this, but I did. My furnace stopped working on a thursday. Called right away at 7am. Dude that helped me on the phone wasn't the nicest. But KB service called me back about an hour and a half later and got someone over later that afternoon. Sean came. He was awesome. Figured out what was wrong with it. They needed to order part and told me Monday. I went and got some space heaters and waited the 3 days. On Monday kb service called me back, and said they were sending ado out. Again. He was super awesome as well and got my furnace up and running! Not sure if I should be leaving review for homesmart or kb.