HomeSmart

Mar 2024

I couldn't get done what I needed online. Took a week to get a call in. A couple of days the customer service lines were "down" then it was 20 minute hold times. Finally got a person. I asked to cancel Home Smart, thought it would take ages, took two minutes, prompt and knowledgeable service, it just took ages and frustrations to get there.

Mar 2024

I didn't know if I would ever use this, but I did. My furnace stopped working on a thursday. Called right away at 7am. Dude that helped me on the phone wasn't the nicest. But KB service called me back about an hour and a half later and got someone over later that afternoon. Sean came. He was awesome. Figured out what was wrong with it. They needed to order part and told me Monday. I went and got some space heaters and waited the 3 days. On Monday kb service called me back, and said they were sending ado out. Again. He was super awesome as well and got my furnace up and running! Not sure if I should be leaving review for homesmart or kb.

Jan 2024

While some people have had negative experiences, I’ve had nothing but great experiences with Homesmart in the 2 years i’ve been enrolled in the program. I had two instances where I had to contact Homesmart regarding my furnace. Each time, I was reached out the next day and able to get a technician out in either same day or next day. The technicians were either able to fix the issue same day or order the part needed for replacement to fix it in under a week. Definitely recommend this to protect your home applicanes