About OurFamilyWizard
Reviews for OurFamilyWizard
Write a reviewHours
Monday: 8AM - 6PM
Tuesday: 8AM - 6PM
Wednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 6PM
Saturday: ClosedSunday: Closed
OurFamilyWizard is a comprehensive app designed to simplify shared parenting, co-parenting, and joint custody challenges. The app offers a range of features, including understanding your parenting schedule at a glance, managing shared parenting expenses and payments, sharing and storing vital family details, documenting and organizing communication within a secure app, and streamlining requests for parenting time exchanges and reimbursements. The app is particularly useful for high-conflict parenting situations, providing a centralized platform to defuse email exchanges and maintain a record of communication and expenses. While some users have expressed concerns about the renewal rate and feel the app may not offer enough value for long-term users, others have praised its functionality and the valuable purpose it serves for families navigating complex co-parenting dynamics. Overall, OurFamilyWizard appears to be a helpful tool for families seeking to manage shared parenting responsibilities and communication in a structured and organized manner.
It’s a reasonable way of communicating until
It isn’t . The problem lies in their system. All your information is loaded, age, children etc. However it isn’t set to stop at age 18. They will continue to auto renew if you are not aware. I’ve paid for 2 yrs unnecessarily. When I emailed and contacted their service for a refund in may within 30 days of renewal, I kept receiving the same email over and over to provide a code and click a link that kept circling back to the same screen, triggering the same email again and again.
Since requesting the refund, I have had zero communication. Terrible customer service
I’ve been using OFW for a few months and still find some features a bit challenging. Recently, I had an account issue and spoke with Luna, who was incredibly knowledgeable and quick to understand my problem. She resolved it right away and made the process smooth and stress-free.
She’s truly a valuable asset to the company!
Just spoke with one of your agents, Marvin. He was incredibly helpful and knowledgeable and went above and beyond to clarify a few questions I have about plans. The Max is worth it. Thanks again and will recommend this app to anyone especially receiving such stellar customer service.