Sam's Club Optical Center

Jun 2026

Well I have a 12:00 o’clock appointment, it’s now 12:20 dr is no where in sight.

Jan 2026

I asked a simple question: “Do you have an investigation for dry eyes?” Jesika replied, “Why are you asking me about it?” It's not an optical center, just an eyeglasses shop

Jul 2025

Subject: Formal Complaint Regarding Unsafe Vehicle Condition and Unprofessional Conduct - Sam's Club Tire Department Dear Sam's Club Customer Service, I am writing to formally express my deep dissatisfaction and concern regarding a recent experience at your tire department, which has left me not only without a functioning vehicle but also feeling unsafe and disrespected. On 7/17/2025, I brought my vehicle in to have two tires replaced. Upon completion of the service, I got into my car and immediately realized I had no brake power. Alarmed, I pulled back into the service area and was buzzed in. When I informed the employee at the counter that my brakes were non-functional and that I could not drive the vehicle, he dismissively responded, "Yes you did," implying that I had brought the car in with this issue. I calmly but firmly stated that I absolutely did not bring my vehicle in without brakes. He repeated his claim more loudly, which I found both unprofessional and confrontational. A manager was called over, and I explained the situation and the poor treatment I was receiving. She went into the garage to speak with the technicians and returned stating that they had not noticed any brake fluid leaks until she began asking questions. I was then shown a large trail of brake fluid originating from inside the garage, leading to where the car had been parked. The fluid was visibly pouring from the rear driver's side wheel, rendering the vehicle completely undrivable. Despite this, the technicians continued to argue with me, attempting to gaslight the situation by pointing to a supposed puddle where I had originally parked. There was no such puddle, and the trail of fluid clearly originated from the garage. I called my husband, who is mechanically inclined and holds a master's degree, to assist. He and one of the technicians used a flashlight to confirm the source of the leak. Once it was identified, the technician walked away without further comment. One technician in particular was aggressive, pacing back and forth and staring at me in a way that made me feel extremely unsafe. I was left with no choice but to leave my car in the parking lot overnight and have it towed the next day. I missed a day of work and had to take the vehicle to a certified mechanic, who is now conducting a full professional assessment and documenting the damage. The treatment I received was unacceptable--from the lack of accountability and transparency to the hostile and unsafe behavior of your staff. I will never return to Sam's Club for any automotive services and will not recommend your services to friends, family, or anyone else.