About Higgins Heating, Air Conditioning & Refrigeration, Inc.
Higgins Heating, Air Conditioning & Refrigeration, Inc. has been in business since 1946, serving both the residential and commercial industries. They are dedicated to providing the highest quality products and services to their customers. Trained professionals and quality products set them apart from the rest. Higgins Heating services and installs residential and commercial HVAC/R equipment, as well as commercial refrigeration equipment. Their office is open from 8am to 5pm Monday through Friday to meet customers' over-the-counter parts needs, and they also offer 24-hour emergency service. Customers have praised Higgins Heating for their fabulous job installing furnaces, leaving the premises cleaner than when they arrived, and having knowledgeable technicians who are helpful in explaining how to use new equipment. Customers have also appreciated the company's prompt, honest, and reliable service, as well as the fact that it is locally-owned and operated. Even without a prior appointment, Higgins Heating has been able to send a service technician to a customer's house the same day they called. One customer shared a positive experience with the installation of an Elite heat pump, noting that the crew was easy to work with, the installation was neat and orderly, and their requests were accommodated. The customer also commended the office staff, particularly Lacey, for their responsiveness and the technician, Dustin, for his knowledgeability and willingness to ensure the customer's satisfaction.
I had a furnace problem so I called Higgins and the sent out a tech within a couple of day's. His name was Karl and he was a very knowledgeble young man who answered all my questions and had my furnace running within an hour. that was a monday and Seth the service manager called Tuesday with a Quote for the Burners that are in need of replacement because the are over 10 years old. Higgins has the parts on hand to replace them. Thses guy's know the business and do a great job, I highly recomend them
Our $1000 thermostat was 5 years + 6 weeks old; therefore, 6 weeks past the 5-year warranty. And Higgins went to headquarters to see if they’d the honor the warranty and they did. So the only thing owed is the service fee, along with the 10-year warranty on the new thermostat. Great work and communication, and very much appreciated for the savings.
I called Higgins 30 minutes before I needed to be at the closing of my house, as the air conditioning was not running! They immediately sent over the only available employee, parts mgr Seth, who checked the outside control box and found the switch had ‘mysteriously’ been shut to OFF. I would have never known to look for that, and I gave Seth a big hug for saving the day!