JCPenney is a large retailer selling clothing and home furnishings. The business has been operating for over 100 years and offers a variety of products including apparel for kids, men, and women, footwear, jewelry, and accessories. Customers can enjoy free shipping and curbside pickup options.
JCPenney also features a beauty department called JCPenney Beauty, which carries well-known brands like Covergirl and e.l.f., as well as Black-owned brands through Thirteen Lune. Shoppers can find national brands like Adidas and Levi's, alongside JCPenney's own brands like Liz Claiborne and Worthington.
Customers consistently praise the helpful and friendly service they receive at JCPenney, highlighting employees who go above and beyond to assist them.
I want to share my experience with JCPenney's Westland and the amazing service I received. We had an appointment me and my daughter at the Dearborn location, but right at our appointment time, we were advised that our stylist called off for the day and The Stylist that was already working was booked for the rest of the day. We called the Westland location and advise them as to what happened at the previous location and was told to come in and that's when we met Mia. She took both me and my daughter back and gave us the best experience ever. My daughter is still going crazy over her hair because she loves her hair and she loves mine which I love mine too. She was very… read full review
Jul 2026
5.0★★★★★
Shout out to Frank and others (Corey, Linda, Alan) who all went above and beyond to help this customer purchase jewelry as a gift from her sick dad. I am hoping for this jewelry to be worn for many years to come. Thank you for all the assistance, you are appreciated.
Jul 2026
5.0★★★★★
Received profession and friendly service when placing an online curbside order
Sherina went above and beyond to make sure I was taken care of
