Southgate Lincoln, LLC Service

Service was quick and direct. I am mainly impressed with the initial meeting between myself and the service team. Even though I own a ford flex they were happy to help! On top of that they offered rental services, and free shuttles home. When I asked how long it may take, he said he could have it done the next day. Minor things for sure but still I was so impressed with the way I was treated! So respectful and nice! I have never been treated so well by any dealership. Regardless of the price, I will always return to Southgate Lincoln in a heartbeat for all my service needs! Now to buy a new Lincoln and we will be good to go! Thank you again!

Going through Shannon G. to purchase a 2019 Nautilus CPO has been a great experience at Southgate Lincoln. She was both patient + prompt with me, and made me feel confident about my choice. All round, excellent experience! Notable mentions: Frank, Nicole, and Jeff.

Lincoln vehicles are very nice. Southgate Lincoln is not. We have had numerous service failures with both the sales and service staff. We repeatedly called our sales person trying to obtain a privacy cover for the cargo area. It took a call to the sales manager to get a reply. Now, we found out the wheel lock wrench is missing from our vehicle at the first oil change. Didn't even know what that was, but now am buying a new one even though we never received one. BTW, showed up for my 2pm appointment only to find I wasn't on the list. And don't get me started on their sister store Southgate Ford. Let's just say my F150 replacement has a VW logo on it. And I have access to the Ford Employee discount! A Plan for those in the know.