Diversified Financial: Eric Arnold

Dec 2023

The only reason I gave them 1 was because I had to. After literally 2 years of calling, emailing and stopping in trying to figure out why they hadn't done what we needed. Nick, with a straight face said that he should probably get to our file, then had the nerve to say that he didn't say that. So they lie, don't respond and a will get you in trouble with the IRS.

Oct 2023

Run as far as you can get from this firm. We sent the completed tax form with all information to Diversified on 3/3/23. I called no less than six times to ask them to complete a simple 1040 for my mom, who is a senior with dementia. The return was finally completed more than three months after the deadline on 8/2/23. They charged $451 for a return that probably took them 30 minutes to complete. Additionally, my mom was charged $497.06 in interest and penalties because they did not file the return on time. Unbelievably, no one ever even apologized for this egregious behavior, and they did NOT reimburse my mom for the interest and penalties.

Mar 2021

Very disappointed to see I left a detailed review warning others of my poor customer service experience only to see they have deleted all reviews two days later.My original review:I went to Diversified Financial to have my taxes done for three separate filing years- After recently logging into my IRS account, I noticed some discrepancies between what the IRS had on file, and my copy of the particular return year given by Diversified. I assumed the best people to ask why this may have happened was the company who actually filed the taxes- I even openly acknowledged this may be some failure on my part and Eric, I believe the owner, just short of outright refused to give...read full review