Been going here many years. Never a bad moment. Well except feeling sick, which is why I went.
Jeff E.
Sep 2022
If your office hours are until 5 pm, why are you closed at 3 pm
Karen Brant
Sep 2022
GREAT STAFF AND DR HENRY IS WONDERFUL.
charlene cross
Apr 2022
Walked in receptionist tells me I am 10 minutes late refuse to see me.. BUILDING WAS EMPTY NOT EVEN ONE PATIENT IN THE PARKING LOT BUILDING LOOKED ABANDONED
Braj
Sep 2021
Out of three years with this practice I have only had one successful appointment. Why? BECAUSE THEY DO NOT ANSWER THEIR PHONES AND DO NOT RETURN THEIR PHONE MESSAGES. Last year I had an emergency that found me in the hospital. I tried calling to schedule a follow-up appointment as directed by the hospital-it took them over a month to return my call! Fast forward to now, I was trying to get an appointment because I had a sinus infection. I STILL have not gotten a call back! That was on 10/29, it is now 11/8. Pitiful. Thankful for practices that will make time for patients who need care, because I found one! I wonder what patients are important to them?! Doubtful their staff will see this review since they can't seem to check their voicemail or pick up a phone.
Please note: Their responses offer no apologies. They would like to look into the matter but yet I need to waste MORE of my time on them? Why bother? My review is to warn others to go elsewhere if they want decent care, what they do on their end is their business.
Emily Walton
Nov 2020
Out of three years with this practice I have only had one successful appointment. Why? BECAUSE THEY DO NOT ANSWER THEIR PHONES AND DO NOT RETURN THEIR PHONE MESSAGES. Last year I had an emergency that found me in the hospital. I tried calling to schedule a follow-up appointment as directed by the hospital-it took them over a month to return my call! Fast forward to now, I was trying to get an appointment because I had a sinus infection. I STILL have not gotten a call back! That was on 10/29, it is now 11/8. Pitiful. Thankful for practices that will make time for patients who need care, because I found one! I wonder what patients are important to them?! Doubtful their staff will see this review since they can't seem to check their voicemail or pick up a phone.Please note: Their responses offer no apologies. They would like to look into the matter but yet I need to waste MORE of my time on them? Why bother? My review is to warn others to go elsewhere if they want decent care, what they do on their end is their business.
Tonya Campbell
Sep 2020
Dr AMANDA HENRY GOD SENT EVERYTHING I NEEDED DONE SHE MADE IT HAPPEN NEVER IN MY 49 YEAR'S SEEN OR FELT KINDNESS THE ASSISTANT ON THE OTHER NOTE WAS HAPPY GIVING ME DRUG TEST NEVER SEEN NOTHING LIKE THAT BEFORE
Tiara Hill
Jul 2020
Claims to be open until 5pm but if you call at 4:30pm the phones are off and goes to voicemail, with the voicemail saying they are closed despite the voicemails saying that their office hours are 8-5pm. Apparently there is an after hours nurse? And they do not answer the phone. Has picked up the phone and hung it up multiple times.Communication here is awful and can be detrimental to patients who have chronic pain, illnesses and problems.Doctors are wonderful and efficient, but since your access to them has to go through MA’s I would not recommend as they do not even return phone calls in a timely manner, and rarely actually answer the phone.I absolutely adore my doctor Dr. Henry but it is a headache to have to interact with the MA’s, schedule appointments, or to even ask for a doctors note. Lack of empathy amongst MA’s.Also not able to find the supervisor/director or manager number for the establishment so not sure how to make negative experiences heard to anyone.
CL Funk
May 2020
Since moving to Kalamazoo back in the '80's I've had horrible times with finding a decent doctor that I felt paid attention to what I needed. I finally found it at this office and with Dr. Henry. She has gone above and beyond, her staff is fantastic and very helpful, I feel very comfortable putting my health in their hands here. I can't imagine going anywhere else.
Michelle Lewis
Fast friendly and understanding
LINDA D.
Been going here many years. Never a bad moment. Well except feeling sick, which is why I went.
Jeff E.
If your office hours are until 5 pm, why are you closed at 3 pm
Karen Brant
GREAT STAFF AND DR HENRY IS WONDERFUL.
charlene cross
Walked in receptionist tells me I am 10 minutes late refuse to see me.. BUILDING WAS EMPTY NOT EVEN ONE PATIENT IN THE PARKING LOT BUILDING LOOKED ABANDONED
Braj
Out of three years with this practice I have only had one successful appointment. Why? BECAUSE THEY DO NOT ANSWER THEIR PHONES AND DO NOT RETURN THEIR PHONE MESSAGES. Last year I had an emergency that found me in the hospital. I tried calling to schedule a follow-up appointment as directed by the hospital-it took them over a month to return my call! Fast forward to now, I was trying to get an appointment because I had a sinus infection. I STILL have not gotten a call back! That was on 10/29, it is now 11/8. Pitiful. Thankful for practices that will make time for patients who need care, because I found one! I wonder what patients are important to them?! Doubtful their staff will see this review since they can't seem to check their voicemail or pick up a phone.
Please note: Their responses offer no apologies. They would like to look into the matter but yet I need to waste MORE of my time on them? Why bother? My review is to warn others to go elsewhere if they want decent care, what they do on their end is their business.
Emily Walton
Out of three years with this practice I have only had one successful appointment. Why? BECAUSE THEY DO NOT ANSWER THEIR PHONES AND DO NOT RETURN THEIR PHONE MESSAGES. Last year I had an emergency that found me in the hospital. I tried calling to schedule a follow-up appointment as directed by the hospital-it took them over a month to return my call! Fast forward to now, I was trying to get an appointment because I had a sinus infection. I STILL have not gotten a call back! That was on 10/29, it is now 11/8. Pitiful. Thankful for practices that will make time for patients who need care, because I found one! I wonder what patients are important to them?! Doubtful their staff will see this review since they can't seem to check their voicemail or pick up a phone.Please note: Their responses offer no apologies. They would like to look into the matter but yet I need to waste MORE of my time on them? Why bother? My review is to warn others to go elsewhere if they want decent care, what they do on their end is their business.
Tonya Campbell
Dr AMANDA HENRY GOD SENT EVERYTHING I NEEDED DONE SHE MADE IT HAPPEN NEVER IN MY 49 YEAR'S SEEN OR FELT KINDNESS THE ASSISTANT ON THE OTHER NOTE WAS HAPPY GIVING ME DRUG TEST NEVER SEEN NOTHING LIKE THAT BEFORE
Tiara Hill
Claims to be open until 5pm but if you call at 4:30pm the phones are off and goes to voicemail, with the voicemail saying they are closed despite the voicemails saying that their office hours are 8-5pm. Apparently there is an after hours nurse? And they do not answer the phone. Has picked up the phone and hung it up multiple times.Communication here is awful and can be detrimental to patients who have chronic pain, illnesses and problems.Doctors are wonderful and efficient, but since your access to them has to go through MA’s I would not recommend as they do not even return phone calls in a timely manner, and rarely actually answer the phone.I absolutely adore my doctor Dr. Henry but it is a headache to have to interact with the MA’s, schedule appointments, or to even ask for a doctors note. Lack of empathy amongst MA’s.Also not able to find the supervisor/director or manager number for the establishment so not sure how to make negative experiences heard to anyone.
CL Funk
Since moving to Kalamazoo back in the '80's I've had horrible times with finding a decent doctor that I felt paid attention to what I needed. I finally found it at this office and with Dr. Henry. She has gone above and beyond, her staff is fantastic and very helpful, I feel very comfortable putting my health in their hands here. I can't imagine going anywhere else.