About Tri-County Water
Tri-County Water, established in 1966, provides high-quality water softeners, reverse osmosis systems, water filters, and bottled water for residential and commercial customers in the greater Jackson and Lansing areas. They offer free water analysis and tailored treatment solutions. With products from EcoWater and Hellenbrand, they have a range of options from affordable to cutting-edge, Wi-Fi-connected systems. Customers appreciate their warm and welcoming office staff, flexibility, and clear communication. Installation services are thorough, with staff like Brendon ensuring a smooth experience by explaining the new setup and answering questions. Tri-County Water also offers reliable salt delivery, arranging to load it into customers' softeners during scheduled times. Customers have praised staff members such as Matt, Tyler, and Robert for their professionalism and helpfulness. One customer commended the staff member David for being polite, knowledgeable, and caring, noting his patience and kindness in helping them understand their water issues. They expressed high satisfaction and stated they would have their forever business with Tri-County Water. Another customer shared their positive experience from the first contact through delivery, highlighting the excellent customer service that exceeded expectations, and said they would give 10 stars if possible. David was also helpful in diagnosing a water smell issue, explaining the cause, and offering options to resolve it, including do-it-yourself solutions. He was happy to help without pushing for additional services, and the customer plans to contact Tri-County Water first for future water concerns. Overall, the company is appreciated for its reliable service and strong reputation in the community.
I'm so thankful to have found Tri-County Water! I just moved to Michigan from Phoenix Arizona ... I live in a small town with not a lot of resources. When I first came here I had to buy cases of bottled water which was a pain to lug and then deal will all the empty bottles. It felt so wasteful! I was so happy to find Tri-County Water! We bought a bottom loader water dispenser and have the 5 gallon bottles delivered each month. They are very well priced, always extremely reliable, and so friendly and professional!
UPDATE: Couple years later...still excellent as always! The technicians are all wonderful and even help my old mom bring the heavy bottles inside.
8/26
Once again, Tri-County exceeded expectations. Thank you, service associate, Logan — who drove through a torrential rain storm to get to us on time — and who is professional, personable and knowledgeable. Our trust in Logan, and Tri-County is not misplaced. Thank you, all.
Over the years working with Tri-County has, without fail, been an excellent experience. Not only is the water filtration system superb but the process, in our case (annual fall winterization and spring resetting) is a pleasure from start to finish: i.e., from making our twice-yearly appointments to the in-house service call. We would like to make special mention of Robert, our service...read full review
Amazing! David was so polite knowledgeable and caring! The world needs more people like this. He was patient and kind and helped me understand . Tri County Water You Rock!!! Have my forever business