About Rx Optical, a MyEyeDr. Company
Rx Optical provides exceptional eye care experiences with its knowledgeable and caring staff. Doctors and ophthalmic assistants are attentive, patient, and helpful in conducting thorough eye exams and selecting frames and lenses. The team, including standout staff members, takes the time to ensure patients' needs are met, making them feel comfortable and confident in their care. Customers appreciate the extra effort made to match glasses to individual needs, especially for those with difficult vision corrections. The staff is described as hardworking and dedicated, with a special shout-out to Ray, Grace, and Mark for their determination to meet each person's requirements. The helpfulness of team members like Latoya, who assisted with frames, adds to the positive experience. Customers feel confident recommending this location and commend the overall team for their top-notch service, despite occasional issues such as delays in receiving glasses or problems with lens clarity.
Lisa was incredible and gave phenomenal customer service! She was very kind, knowledgable, fun, and intentional with making sure I was getting any discount available. I had a wonderful appointment, for my 1st time there, from the time I was greeted at the door by Bri and then being well taken care of at the end by Lisa again. I also want to give a huge shoutout to Dr. Terbush she was very, very kind, caring, patient, and welcoming with any question or concern I had during my eye exam. I felt like I could always trust my eyes are getting the BEST care when they are in her care. Thanks again Grandville, MI Rx Optical!!!! I will be back to order my contacts and possibly...read full review
Look, this is a busy office. You may have to wait a bit. But you will be greeted, have a pleasant place to sit a minute, and be treated cheerily by a super efficient, professional and even Fun staff.
This is the second time I have been there. For my yearly exam, the staff was very helpful and explained every. They have a very relaxed waiting area. The staff goes out of the way to help , and explained everything.