Blue Water Pools of Grand Rapids, Inc. is a reputable company that specializes in creating custom backyard environments and bringing pool and spa dreams to life. Their team is known for being amazing, taking the extra time to answer questions, and responding quickly to concerns. They treat customers like friends or family, providing a personalized experience. The company has a helpful office team, knowledgeable and kind staff, and offers top-notch services, including general repairs, maintenance, and construction. Many customers appreciate their responsiveness and detailed service reports, often with photos, which keep clients informed about pool maintenance. They have helped transform backyard pools, addressing issues like filter problems and ensuring pools look beautiful and inviting again. Their design process is smooth and enjoyable, often involving 3D video presentations that help customers see their dream pools come to life before building begins. With excellent response times and a focus on customer satisfaction, Blue Water Pools is a highly recommended choice for custom pool construction and pool maintenance.
*EDIT OF ORIGINAL REVIEW: After I posted my original review giving just two stars, I received an almost immediate call back from Amanda at Blue Water Pools wanting to find out what was going on and to clear things up. We talked about what happened and were able to conclude it was a miscommunication issue and we're now moving forward with the purchase and install of the safety cover. I really wasn't expecting it but I really appreciated them reaching out to me to figure out why I wasn't satisfied and make sure I was. I've not had that happen before. Most companies don't care, but Blue Water Pools certainly does. ORIGINAL REVIEW: I worked with them to get a quote… read full review
Oct 2026
5.0★★★★★
We had a breakdown with our pool cover on 7/17 (Sunday) resulting in no access to the water. Called on 7/18 and repairs were completed on 7/19 shortly after noon. It was our anniversary so family and friends were with us in the pool. David and Juan were social, efficient, and smart. Thank you Blue Water and Amanda.
Aug 2026
5.0★★★★★
Looking for a new out building? This is the place to go! Good Variety, quality workmanship and reasonable prices. Good service and warranty to boot! No pushy salesman. The Amish made buildings have great curb appeal.
