Damage Restoration in Fraser

“REVISED REVIEW:

About two months ago, I posted glowing reviews of Premier Roofing because that was honestly my experience at the time. I think it’s only fair to share my complete experience.

My project started very well. Erik was knowledgeable, professional, and responsive throughout the sales process. He answered my questions and gave me confidence that any issues would be addressed.

Unfortunately, after installation several problems developed. The flat roof around my screen door was installed in a way that prevented the door from opening properly, and an initial repair created a gap that allowed rain and bugs inside. Roofing membrane also remained exposed, permanently damaging my family’s nearly 70-year-old American flag. Despite being told the property had been magnetically swept, my gardener later filled a bucket with roofing nails and debris left in my landscaping. Most frustrating of all was the lack of communication as these issues remained unresolved.

UPDATE: Once owner Keith Powers became personally involved, everything changed. He personally inspected the project, sent his A-Team to correct the problems, and made sure the doorway was rebuilt properly, sealed correctly, and even returned to adjust the screen door until it fit perfectly. He also came up with a thoughtful solution for my damaged family flag by installing a flagpole and presenting me with a beautiful new American flag, preventing future damage from the roofing membrane.

No construction project is pretty close to perfect. What matters is how a company responds when problems arise. While I wish the issues had been handled better originally, Keith Powers ultimately stood behind his work, corrected every concern at no additional cost, and earned back my confidence. That’s why I’m revising my review.“

“Excellent service, professional, on time for our appointment and very pleasant. Thank you Russell and Angelo for the great work you did for us, it was quite a job, couldnt of asked for any better!“

“So Clean really came through for us. Our basement flooded over Christmas. They were able to come out quickly, remove all of our carpet and padding and sanitize. Their price was very reasonable and the crew worked quickly, efficiently and very respectful of our home. Would absolutely recommend them. Thank you!!!“

“They came out and sprayed my house for pests and within 2 days I completely stopped seeing bugs! This was the best thing considering I have a huge tree infront of my home and bushes. I can comfortably walk into my house at night without worrying about bugs being all over my front door!“