Contractors in Fraser

“REVISED REVIEW:

About two months ago, I posted glowing reviews of Premier Roofing because that was honestly my experience at the time. I think it’s only fair to share my complete experience.

My project started very well. Erik was knowledgeable, professional, and responsive throughout the sales process. He answered my questions and gave me confidence that any issues would be addressed.

Unfortunately, after installation several problems developed. The flat roof around my screen door was installed in a way that prevented the door from opening properly, and an initial repair created a gap that allowed rain and bugs inside. Roofing membrane also remained exposed, permanently damaging my family’s nearly 70-year-old American flag. Despite being told the property had been magnetically swept, my gardener later filled a bucket with roofing nails and debris left in my landscaping. Most frustrating of all was the lack of communication as these issues remained unresolved.

UPDATE: Once owner Keith Powers became personally involved, everything changed. He personally inspected the project, sent his A-Team to correct the problems, and made sure the doorway was rebuilt properly, sealed correctly, and even returned to adjust the screen door until it fit perfectly. He also came up with a thoughtful solution for my damaged family flag by installing a flagpole and presenting me with a beautiful new American flag, preventing future damage from the roofing membrane.

No construction project is pretty close to perfect. What matters is how a company responds when problems arise. While I wish the issues had been handled better originally, Keith Powers ultimately stood behind his work, corrected every concern at no additional cost, and earned back my confidence. That’s why I’m revising my review.“

“I have worked with Flame for several years for my yearly checkups on my Air and Furnace. This year, I have to replace my A/C. Anna has been a pleasure to work with during this! She has answered lots of questions and explains everything to me with patience and kindness. Thank you!! I would recommend Flame for your next call or purchase!! Ask for Anna!“

“Great company to work with! Dan explained everything that needed to be done and did it in a way that I was able to understand. All of the workers were very professional and respectful. Very detailed in their work. Everything came out better than I could have expected. I look forward to working with them again in the future. Highly recommend!“