About Rainbow Restoration of West Michigan
Rainbow Restoration of West Michigan offers residential and commercial restoration services for property damage caused by fire, smoke, water, and mold. They are recognized for their quick response, professionalism, and high-quality work. Their technicians are praised for being honest, hardworking, and considerate, ensuring a smooth process for customers. Customers have appreciated their prompt help during water damage emergencies, such as sump pump failures that flooded basements. The team, including staff like Cheyenne, Tyner, and Isa, was commended for their friendliness, excellent communication, and dedication. They installed fans and a heater to dry out water, kept customers informed, and worked efficiently to start clean-up quickly, often arriving by 1 pm to begin mitigation. One customer highlighted Simon’s professionalism and kindness. He clearly explained next steps and managed expectations from start to finish. The team worked in a well-coordinated manner, even on new terrain through the KCLEAR program, which targeted lead paint in the attic. The clean-up and sealing of hazardous areas provided peace of mind, especially knowing children are safer now. Simon’s generosity in sharing knowledge about mold and simple DIY solutions instead of just offering quotes was especially appreciated, reflecting their genuine care. Rainbow Restoration's team also handled a severe job involving a pipe burst that flooded a basement, including a kids' playroom and exercise room. They worked tirelessly, gutting and cleaning the messy space filled with toys, Legos, costumes, treadmills, and other wet belongings, all with great attitudes. The crew refused tips, showing their dedication and kindness, which left a positive impression. Customers noted that the team was friendly, professional, and easy to work with, making a stressful situation much easier to handle. Overall, Rainbow Restoration of West Michigan is known for fast, friendly, and thorough service, making property damage recovery less stressful for customers across the area.
They did excellent work for us. Kept us informed throughout whole process.
Ice dams caused water to backup inside my walls this winter, Tyner and his team ( Trevor, Simon, Melody, Dominic, Bass and Ethan ) did a fantastic job with removing the affected material and drying the areas. They had great communication and knew exactly what to do. They made the whole process of dealing with my claim easy and answered any questions I had promptly and thoroughly. I would highly recommend them!
Simon was the primary contact for this project, and he was a delight to work with. Very kind and professional, he was great at clearly explaining next steps and managing my expectations from start to finish. I got the sense that he truly had my family's best interest at heart, and that he was going to make sure we were attended to in a timely manner. If I recall correctly, we were Rainbow Restoration's first lead abatement contract through Kent County's KCLEAR program. Despite the new terrain, they worked in a well-coordinated, efficient manner. When we applied to KCLEAR, we had no idea what to expect. It was recommended to us through our meetings with the Healthy Homes Coalition, and we figured it couldn't hurt to know whether lead was present in our home. While the majority of the findings were benign, the most serious lead concern was in our attic space, where lead paint was flaking severely on the ceiling. This was a space that we used to hold old baby items, toys, furniture, mattresses, and other odds and ends. I was horrified to discover the health risk. The areas that were cleaned, sealed, and painted over now look so beautifully refreshed, and it has given us so much peace of mind knowing that our children are safer now. Every single member of the Rainbow Restoration team was a delight to meet and work with. But what truly amazed me was Simon's generosity of knowledge. During our final walkthrough of the house, I shared with Simon a concern I had about some mold growing around our bathtub. I was hoping he would give me a quote for remediation and repair, but instead he shared that it was a very small and straightforward job that my husband and I could easily complete ourselves and for a fraction of the cost. Not only that, but he later texted me a list of products to purchase for the project along with links and step by step instructions for completing the work. This goes above and beyond anything I've ever experienced from a contractor. Not only did I feel fully seen and respected throughout the lead abatement even though the KCLEAR program targets low income households, but to have Simon share his wealth of knowledge freely instead of taking advantage of the opportunity for another work order is remarkable. I cannot emphasize enough my gratitude for Simon and team's professionalism and kindness. I highly recommend them for their services!