Guys - the last several years I have gone to Warby Parker for my glasses each year. I have GREAT vision insurance (their frames are only $98 a pair, out the door, with lenses). With my insurance, I’m usually reimbursed for over 95% of the cost.
I ordered the blue light filtering on a pair, and I got a second pair for more formal outings. There was a bit of a mixup, and I ended up with the filtering on the wrong pair. But their customer service agent Nichole responded within minutes - I have another pair on the way, and I can keep my glasses until I get the new ones. HOWEVER - the sales associate was super friendly, helpful, and took my frames I didn’t like within seconds and sanitized them, it’s my own fault after trying on a bunch of different frames.
Their customer service is seriously top-notch. I haven’t ever left an optical without spending a ton out of pocket - much less had this type of customer service.
If you’re looking for a new pair of glasses, or even a backup pair, I highly recommend them!
About Warby Parker Pencil Room
Warby Parker Pencil Room offers high-quality prescription glasses starting at $95, along with sunglasses, progressives, and various contact lenses, including their own brand, Scout. Customers can also receive eye exams at this inviting location. Reviewers highlight the friendly and helpful staff, including the manager, who provide clear explanations about pricing and processes. Many appreciate the welcoming atmosphere, noting they felt no pressure while shopping. The staff's professionalism and efficiency enhance the overall experience, making it worthwhile for customers to travel long distances to visit the store. The staff was extremely friendly and helpful, creating a comfortable environment where browsing was easy without feeling pressured. The online appointment scheduling was efficient, with no long wait times, and the selection of trendy and stylish frames was appreciated. Customers also praise the quality, variety, and price of the frames, along with excellent customer service, making the store a top choice for eyewear.
Reviews
Very friendly staff and a superior product!
I went in around noon and received excellent service. I was able to pick our new glasses and sunglasses and take care off all the paperwork and insurance in less than 30 minutes! Great staff!
Photos
Hours
Monday 11AM - 7PM
Tuesday 11AM - 7PM
Wednesday 11AM - 7PM
Thursday 11AM - 7PM
Friday 11AM - 7PM
Saturday 10AM - 7PM
Sunday 12 - 6PM
Good to know
- in-store shopping
- accepts credit cards
Location
304 South Main Street, Ann Arbor, MI 48104
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