Downeast Energy

Feb 2024

They are getting three stars from me because my first experience with them this year was positive. They sent out a tech. They dropped off two tanks. My first order was a great price. I recently got fired for something I said on Facebook so I was in desperate need of help. I qualified for heating assistance due to my past job Applebee's only giving me 25 hours week.So I got roughly 550$ of heating assistance. I also struggle with my mental health so getting the help meant the world. This week I ran out of propane and money so I had to go roughly 5 days with no heat in January. Down east wouldn't bring the propane cause an error with the credit happened delaying...read full review

Dec 2023

Without any notice they increased our propane price after being locked in an agreed upon price. We cancelled our service & they got the tanks in good time. Sept. we followed up for a refund for the unused propane and we were told it’d take 8-12 weeks. Why does it take that long? We are still waiting! Not happy with this company’s policy. Not a good way to get business.

Mar 2023

We are on automatic delivery. Our in ground tack was getting low so we call for an update on delivery. Was informed that we would get a delivery that next week. At the end of the next week we still hadn't received a delivery. On Friday of that week a major storm had started in the morning. We called to see if delivery was going out that day. We were informed that the trucks would not be going out but would be there on Saturday. That would give us time to clean up after the storm. An hour later a truck showed up to deliver in 6 inches of fresh snow. The driver backed up our driveway, which is on an incline. Driver did chalk the wheels and proceeded to drag the hose to...read full review