We used Honeck O'Toole for over two years. The first year we had no issues, we paid $400 for our return and had a good relationship with Sue and Joyce.The second year everything was going well, until we received an invoice for 6x (2400+) the previous year's return. We had spoken to them on several occasions and were expecting a higher bill, however we were expecting maybe 500-600 more, not 2000 more!We asked for an itemized invoice since we were shocked and confused by the 600% markup. We ultimately called and paid the invoice in full and offered to prepay for the upcoming tax return since we wanted to salvage the relationship and we were late paying the previous bill since we needed to understand the charges. We were told by Kathy that she needed to check on the cost and would get back to us. We then received a letter in the mail, firing us as a client in the MIDDLE OF FEBRUARY.
Colleen Baldwin
Feb 2023
Don't go to Honeck O'Toole. They overcharged us, would not tell us why when we asked. We were clients for 2 years and they dropped us without warning during tax season. It is extremely unprofessional for them to dropped us at time where it makes it impossible for us to find another accountant in time to be able to file our taxes on time. Don't use them.
Kristian B.
Jan 2023
I was a long term client and after a principal owner left a few years ago, this firm has reduced their services, increased the expense significantly and has been difficult to work with. One issue this year was really shocking and that was the end for me.
Matilda Patterpaw
Aug 2018
I LOVE YOU FOLKS!
M. R.
Jan 2012
I had a frustrating series of experiences with Honeck O'Toole. My small business was charged a lot of money, suffered through some costly miscommunications, and year after year received conflicting advice and less than friendly treatment. Staff turnover seems to be high, which has made consistency an issue. When one of the firm's principal CPAs made a significant error on my return (and subsequently left the firm),I was then charged for the time another CPA there spent fixing it. Bottom line is that this is an expensive firm that seems to have internal troubles and is not, as it advertises, a place "where people count."
Maren P.
Sep 2011
If you want to pay way too much for very poor service, this is the firm for you!!!! They forgot basic deductions, never answered simple questions. I expected simple things, like a summary of how my taxes were prepared and recommendations for the future, and this firm provided nothing more than completing my taxes, just the same as I could have in 2 hours using Turbo Tax.
Olivia Bruno
We used Honeck O'Toole for over two years. The first year we had no issues, we paid $400 for our return and had a good relationship with Sue and Joyce.The second year everything was going well, until we received an invoice for 6x (2400+) the previous year's return. We had spoken to them on several occasions and were expecting a higher bill, however we were expecting maybe 500-600 more, not 2000 more!We asked for an itemized invoice since we were shocked and confused by the 600% markup. We ultimately called and paid the invoice in full and offered to prepay for the upcoming tax return since we wanted to salvage the relationship and we were late paying the previous bill since we needed to understand the charges. We were told by Kathy that she needed to check on the cost and would get back to us. We then received a letter in the mail, firing us as a client in the MIDDLE OF FEBRUARY.
Colleen Baldwin
Don't go to Honeck O'Toole. They overcharged us, would not tell us why when we asked. We were clients for 2 years and they dropped us without warning during tax season. It is extremely unprofessional for them to dropped us at time where it makes it impossible for us to find another accountant in time to be able to file our taxes on time. Don't use them.
Kristian B.
I was a long term client and after a principal owner left a few years ago, this firm has reduced their services, increased the expense significantly and has been difficult to work with. One issue this year was really shocking and that was the end for me.
Matilda Patterpaw
I LOVE YOU FOLKS!
M. R.
I had a frustrating series of experiences with Honeck O'Toole. My small business was charged a lot of money, suffered through some costly miscommunications, and year after year received conflicting advice and less than friendly treatment. Staff turnover seems to be high, which has made consistency an issue. When one of the firm's principal CPAs made a significant error on my return (and subsequently left the firm),I was then charged for the time another CPA there spent fixing it. Bottom line is that this is an expensive firm that seems to have internal troubles and is not, as it advertises, a place "where people count."
Maren P.
If you want to pay way too much for very poor service, this is the firm for you!!!! They forgot basic deductions, never answered simple questions. I expected simple things, like a summary of how my taxes were prepared and recommendations for the future, and this firm provided nothing more than completing my taxes, just the same as I could have in 2 hours using Turbo Tax.