Well first off our tech, Mack Harris deserves a full 5 rating! He was very polite and professional and found the part that needed to be replaced had a manufacturer defect before he installed it! Was quite impressed as he said it could have NOT been a good experience for us if he hadn’t inspected it over before installing it!! So we are ever so grateful to him!
However,we have to wait again as this part is a special order and we truly were hoping we would have it done today! But once again we thank Mack for catching this!!
About Dead River Company
Dead River Company is a trusted provider of propane, heating oil, and kerosene to homes and businesses across Northern New England. Their team of skilled professionals offers energy-saving solutions, installs high-efficiency heating equipment, and provides 24-hour emergency service to ensure their customers' comfort and peace of mind.
Customers have praised the company's reliable service and excellent customer support. One reviewer waited less than 30 minutes for a technician, Alex, to replace multiple parts of their furnace after a snowstorm, describing him as pleasant, informative, efficient, and extremely polite. Another customer appreciated the service from Josh B during a propane safety check, noting he was extremely knowledgeable and informative, going above and beyond what was expected.
The company's staff has also been commended for their friendly and efficient service. One customer had a "wonderful experience" when calling for propane delivery, while others mentioned technicians Cameron and Austin as impressive, kind, and knowledgeable. Additionally, a reviewer expressed satisfaction with Alex's work on their furnace cleaning, highlighting his knowledge about filters and maintenance, making it a pleasure to have him work in their home.
Reviews
Great experience. Moved into town and we were out the door with new service in 15 minutes. Cheryl was knowledgeable, friendly and very helpful. Super easy company to deal with. Highly recommended.
I've had a Dead River Annual Service Plan for a number of years now and I can't say enough positive things regarding my experiences with the services they've provided. This winter in particular they went above and beyond with repeated heating service-related calls - across all hours and days of the week - and they restored my heat each time. The dependability and customer service friendly nature with which they consistently provide the services is to be commended! I highly recommend Dead River.
Photos

Hours
Location
103 South Main Street, Brewer, ME 04412
Find More Pros in Brewer
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.