I have been coming to this office for decades. The new atmosphere is so clean and welcoming. The staff is amazing as well. They are patient and listen. I would recommend this location to friends and family.. if a stranger asked I would tell them the same.
Betty Jones
Jun 2025
please text Betty about Ernest appt today 207 478 8496
Brianna Stoddard
Oct 2024
Wonderful place! Very clean office, everyone was so pleasant and helpful.
Brad Roy
Apr 2024
Dr.Valley's newly renovated office is great. He was able to fit me in at the last minute for an updated prescription and new contacts before leaving on a long trip. I highly recommend and will continue to trust him with my eye care needs.
Ashley Bell
Mar 2024
Great experience and very helpful! I felt very confident when making my choice for my new glasses!
Jonathan Flagg
Nov 2023
Poor customer service rude to new patients learn to talk to patients maybe they will be nice to you back
Chelsey Grove
Oct 2023
Really great experience with Doctor Valley and the whole staff today. Friendly, helpful, kind. It was easy to get the appointment. It was a big plus they have the best technology because I was able to have my eyes examined without dilation because of the machine they use to take pictures. Informative! I’ve never seen such a cool picture of the insides of my eyes before. 10 stars.
M Sales
Oct 2023
Awesome service! Got appt same day for urgent eye issue when no other optometrist in town would see me. Dr. Gaetani really knows his stuff, got me medication immediately and referred me to opthalmologist very next morning. Very nice professional staff! Mary S
CJ W.
Jun 2023
DISCLAIMER: This review is for Gaetani's Bangor office, I've never had any issues with the Old Town office and for them I would rate 5 stars. The Bangor office doesn't have its own Yelp entry (that I could find) so I'm using the Old Town one for now (and I'm happy to move it over later if possible).Although the staff were polite and efficient, I have to leave an "ok" review because of what happened during my visit today. I'm a new patient at the Bangor office, so I was given some paperwork to fill out. One of the waivers I signed was for an eye scan that I assumed was just part of my normal eye exam/prescription. I don't recall anything on the waiver itself indicating that it was not covered under a normal visit/exam. None of the staff explained to me that the scan wasn't covered by insurance; but in the spirit of fairness, one of their waivers did mention patient responsibility for knowing about your own insurance coverage.That being said, I feel as if I was mislead by omission. It cost me 40 dollars out of pocket, and while it is perfectly legal to hold me accountable for my mistake... it was a mistake made honestly and innocently. I've had nothing but good experiences in their Old Town office... I vividly remember as a young child feeling nervous to get an eye exam, and I remember how the staff went out of their way to make me feel at ease. The reason I didn't double-check with the receptionist about my paperwork today was simple: I implicitly trusted Gaetani Eye Care to have my best interests at heart. 40 dollars might not seem like a lot to most people, but I'm currently navigating a difficult chapter in my life. 40 dollars is a lot to me. If I had been told ahead of time that the scan was not covered, I would certainly have declined it- or perhaps been forced to take my business elsewhere. I do not expect, or desire, a refund of any kind. The paperwork Gaetani gave me was legally binding and, in the grand scheme of life, perhaps this is an inexpensive lesson for me. As a sign of good faith, I would be more than happy to edit this review and leave a glowing 5 stars if I could receive an apology. Hopefully this will prevent someone else from making my mistake in the future, or even inspire some minor policy change. [please excuse any punctuation or formatting errors]
Tianna Cartonio
Jun 2023
My son had his first eye appointment and the staff were wonderful with him! We both had appointments and it was still the fastest eye exam I've had.
Tressa Sullins
I have been coming to this office for decades. The new atmosphere is so clean and welcoming. The staff is amazing as well. They are patient and listen. I would recommend this location to friends and family.. if a stranger asked I would tell them the same.
Betty Jones
please text Betty about Ernest appt today 207 478 8496
Brianna Stoddard
Wonderful place! Very clean office, everyone was so pleasant and helpful.
Brad Roy
Dr.Valley's newly renovated office is great. He was able to fit me in at the last minute for an updated prescription and new contacts before leaving on a long trip. I highly recommend and will continue to trust him with my eye care needs.
Ashley Bell
Great experience and very helpful! I felt very confident when making my choice for my new glasses!
Jonathan Flagg
Poor customer service rude to new patients learn to talk to patients maybe they will be nice to you back
Chelsey Grove
Really great experience with Doctor Valley and the whole staff today. Friendly, helpful, kind. It was easy to get the appointment. It was a big plus they have the best technology because I was able to have my eyes examined without dilation because of the machine they use to take pictures. Informative! I’ve never seen such a cool picture of the insides of my eyes before. 10 stars.
M Sales
Awesome service! Got appt same day for urgent eye issue when no other optometrist in town would see me. Dr. Gaetani really knows his stuff, got me medication immediately and referred me to opthalmologist very next morning. Very nice professional staff! Mary S
CJ W.
DISCLAIMER: This review is for Gaetani's Bangor office, I've never had any issues with the Old Town office and for them I would rate 5 stars. The Bangor office doesn't have its own Yelp entry (that I could find) so I'm using the Old Town one for now (and I'm happy to move it over later if possible).Although the staff were polite and efficient, I have to leave an "ok" review because of what happened during my visit today. I'm a new patient at the Bangor office, so I was given some paperwork to fill out. One of the waivers I signed was for an eye scan that I assumed was just part of my normal eye exam/prescription. I don't recall anything on the waiver itself indicating that it was not covered under a normal visit/exam. None of the staff explained to me that the scan wasn't covered by insurance; but in the spirit of fairness, one of their waivers did mention patient responsibility for knowing about your own insurance coverage.That being said, I feel as if I was mislead by omission. It cost me 40 dollars out of pocket, and while it is perfectly legal to hold me accountable for my mistake... it was a mistake made honestly and innocently. I've had nothing but good experiences in their Old Town office... I vividly remember as a young child feeling nervous to get an eye exam, and I remember how the staff went out of their way to make me feel at ease. The reason I didn't double-check with the receptionist about my paperwork today was simple: I implicitly trusted Gaetani Eye Care to have my best interests at heart. 40 dollars might not seem like a lot to most people, but I'm currently navigating a difficult chapter in my life. 40 dollars is a lot to me. If I had been told ahead of time that the scan was not covered, I would certainly have declined it- or perhaps been forced to take my business elsewhere. I do not expect, or desire, a refund of any kind. The paperwork Gaetani gave me was legally binding and, in the grand scheme of life, perhaps this is an inexpensive lesson for me. As a sign of good faith, I would be more than happy to edit this review and leave a glowing 5 stars if I could receive an apology. Hopefully this will prevent someone else from making my mistake in the future, or even inspire some minor policy change. [please excuse any punctuation or formatting errors]
Tianna Cartonio
My son had his first eye appointment and the staff were wonderful with him! We both had appointments and it was still the fastest eye exam I've had.