The young lady who got me set up with my machine was great. All very easy and convenient. However, the 3rd party company for supplies is considerably less helpful. They contact you to order supplies regardless of whether you actually are due any, and regardless of whether insurance is ready to cover more. They called to tell me to order supplies, and I requested that they check insurance and get back to me and they never did, I assume because insurance wasn't ready to cover more and they weren't going to make any money. The most annoying thing so far is that there is a Kennebec Pharmacy app that NO ONE seems to know what to do with! KP staff have been wonderful... read full review
October 2024
My mother is on hospice at a local facility. The hospice nurse had the doctor order a medication that needed to be compounded. I called KPP at 4:30, they close at 5pm. Stacey, the pharmacist, said they would stay for me (even if I was late) and I quickly got in my truck and drove to KPP on the Leighton rd and was there at 4:58! It was a long holiday weekend and they made sure we had what we needed just in case. Forever grateful ❤️ they go above and beyond!!
March 2024
The employees are very nice, and have been efficient and helpful in a few instances when I needed advice about a product. The prosthetics dept. is very beneficial and is managed by "Allison", who is very knowledgeable about her job. I have had a lumpectomy 14 years ago, and rely on the prosthetic bras. I have worked for Doctors who actually had no idea about the prosthetic bra fittings and the fact that State law IS that those with breast surgery are entitled to either reconstructive surgery OR prosthesis and appropriate bras to be paid for by insurances. I do wish you would make this known to all Breast surgeons and to all cancer care centers in Maine.
The young lady who got me set up with my machine was great. All very easy and convenient. However, the 3rd party company for supplies is considerably less helpful. They contact you to order supplies regardless of whether you actually are due any, and regardless of whether insurance is ready to cover more. They called to tell me to order supplies, and I requested that they check insurance and get back to me and they never did, I assume because insurance wasn't ready to cover more and they weren't going to make any money. The most annoying thing so far is that there is a Kennebec Pharmacy app that NO ONE seems to know what to do with! KP staff have been wonderful... read full review
My mother is on hospice at a local facility. The hospice nurse had the doctor order a medication that needed to be compounded. I called KPP at 4:30, they close at 5pm. Stacey, the pharmacist, said they would stay for me (even if I was late) and I quickly got in my truck and drove to KPP on the Leighton rd and was there at 4:58! It was a long holiday weekend and they made sure we had what we needed just in case. Forever grateful ❤️ they go above and beyond!!
The employees are very nice, and have been efficient and helpful in a few instances when I needed advice about a product. The prosthetics dept. is very beneficial and is managed by "Allison", who is very knowledgeable about her job. I have had a lumpectomy 14 years ago, and rely on the prosthetic bras. I have worked for Doctors who actually had no idea about the prosthetic bra fittings and the fact that State law IS that those with breast surgery are entitled to either reconstructive surgery OR prosthesis and appropriate bras to be paid for by insurances. I do wish you would make this known to all Breast surgeons and to all cancer care centers in Maine.