About Kennebec Home Care
Reviews for Kennebec Home Care
Write a reviewHours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
Kennebec Home Care LLC is a provider of home care services dedicated to enhancing the quality of life for their clients in Kennebec County. Their mission is to deliver reliable and exceptional home care with compassion. The company is known for its sterling reputation and support for its employees, allowing them to grow and thrive. Clients praise the company's exceptional service, with one customer expressing gratitude for the pharmacist's willingness to stay late to ensure they received a needed medication during a holiday weekend. Another customer highlights the expertise of the prosthetics department, managed by Allison, and the company's knowledge of insurance coverage for post-surgical needs. Customers also appreciate the company's ability to help improve their health, with one client crediting Kennebec Home Care LLC with adding years to their life by providing the right medical equipment.
The young lady who got me set up with my machine was great. All very easy and convenient. However, the 3rd party company for supplies is considerably less helpful. They contact you to order supplies regardless of whether you actually are due any, and regardless of whether insurance is ready to cover more. They called to tell me to order supplies, and I requested that they check insurance and get back to me and they never did, I assume because insurance wasn't ready to cover more and they weren't going to make any money. The most annoying thing so far is that there is a Kennebec Pharmacy app that NO ONE seems to know what to do with! KP staff have been wonderful but all have no idea what to do with it or that it even existed, and the app maker who's 800 number is on the home screen of the app doesn't even know they make it for KP! So no way to even know what the app is supposed to do. The local staff are very thorough and helpful as best they can be, but all of the services aside from them lead to a very poor experience overall.
Very professional and friendly. Explain everything you need to know.
My mother is on hospice at a local facility. The hospice nurse had the doctor order a medication that needed to be compounded. I called KPP at 4:30, they close at 5pm. Stacey, the pharmacist, said they would stay for me (even if I was late) and I quickly got in my truck and drove to KPP on the Leighton rd and was there at 4:58! It was a long holiday weekend and they made sure we had what we needed just in case. Forever grateful ❤️ they go above and beyond!!