Sterling Optical - Shops at Iverson provides exceptional customer service with a professional and friendly team. The staff is attentive, patient, and makes customers feel like family. They offer a welcoming atmosphere, helping customers find the perfect frames. This location is highly recommended for its outstanding service and customer experience. The ambiance is high-end, featuring top-tier choices and designers. Customers can consult with an on-site doctor for exams while they wait. The staff is known for being knowledgeable and professional, ensuring that orders for frames are delivered on time. Many customers have expressed their appreciation, often referring new clients who also leave with positive feedback.
From my initial call with Lewis to the moment I walked in and began my appointment with Moreland, I was already very impressed with the level of customer service!
Then I got to the chair and Dr. Gregory REALLY wowed me! She took the time to educate me throughout every step of my detailed eye exam, making sure I understood everything. You can truly tell when someone loves what they do!
And let me NOT forget the gorgeous Lolita! 💕 She went above and beyond to make sure I received everything I was entitled to through my insurance. She made the entire experience even better!
Y’all impressed me SO much that I ended up bringing my whole family back THE SAME DAY! 😂❤
My Sterling Optical experience was so wonderful. Every member of the staff made me feel comfortable from start to finish. I am very happy with my new glasses and the service I have received.
May 2026
5.0★★★★★
I have to update my review of this establishment. I just met with the manager, Mr. Lewis, when I went to pick up my glasses today. First, the glasses are on point. Nothing at all wrong with the frames nor the lenses. Frames were brand new and my prescription is correct.
Now, as to my previous issues, Mr. Lewis sincerely apologized and offered to remedy any issues I may have had. He was patient and most of all, listened to my concerns. He didn’t have to do all that he did. He went above and beyond to ensure I was a satisfied customer, and I am grateful to have been assisted by him. Because of Mr. Lewis’ outstanding customer service, I will remain a customer of Sterling… read full review
