Erim Eye Care

I want to formally express my dissatisfaction with the quality of service and products provided during my recent experience.
The eyeglasses we received were of notably poor quality and broke easily with normal use. More concerning, the materials appear to have caused an allergic reaction behind my child’s ears, raising serious concerns about product safety and standards.
Additionally, I was informed that I am unable to obtain a replacement through my insurance because the benefit was already used on these defective glasses. This is extremely frustrating, as the product did not meet even basic expectations of durability or safety.
I also found the staff to be unprofessional… read full review

Unfortunately this is one , if not the only, Optometrists in the DC area who take Medicaid insurance. The atmosphere is absolutely dreadful . It is dark, dusty and completely NOT that of a doctors office.

Secondly, the staff, the doctors, the people at the front whatever their titles may be for the day, are absolutely CRASS and UNPROFESSIONAL. They need to be retrained in care, etiquette, and customer service . There is no greeting. You have no idea who is doing your exam or their credentials. They are literally just “WINGING IT” … 10/10 do NOT recommend.

I was on hold for over an hour just to ask a simple question about my eyeglasses. The entire time, I knew someone was sitting at the front desk and could see the phone ringing, yet no one answered. This level of customer service is unacceptable and incredibly inconvenient. A simple question should not require waiting over an hour. I really hope this office improves its responsiveness and customer service because this experience was very disappointing.