About Adventist Medical Group - Primary Care
Adventist Medical Group - Primary Care in Silver Spring provides comprehensive primary care and family medicine services. The dedicated team of experienced, board-certified physicians is committed to helping patients manage their health and prevent illnesses. Patients appreciate the compassionate approach and high-quality care offered at the clinic. Many have been attending for years and value the attentive service, especially for patients with complex health needs or chronic conditions. While some reviews mention scheduling concerns and communication issues, the clinic has responded promptly and worked to resolve problems. For example, one patient highlighted the excellent care received from a staff member who performs lab work, describing the staff as welcoming and professional. Others noted that waiting times can be long due to the busy nature of the clinic, but they find the educational videos in the waiting area helpful and the staff patient and attentive, especially for patients with language or literacy challenges. Overall, Adventist Medical Group Primary Care is recognized for its caring staff, experienced doctors, and commitment to patient well-being. The clinic aims to serve as a trusted provider for individuals and families seeking quality primary healthcare assistance, guiding patients toward a healthier future.
I moved to this area a year ago and started visiting this clinic last fall. I agree with several others on the scheduling concerns. For example, my primary physician is no longer working here and my appointment that I had scheduled six months prior was cancelled without communication with me. Fortunately I called a week before to confirm my own appointment and was able to keep the same day appointment except with a different doctor.
I want to give a shout out to Mike who does lab work. Going to the doctor is overwhelming and getting blood drawn routinely is scary, but he always does a great job, and I’m grateful for staff like him who make this place more welcoming.
The...read full review
Front desk, admin, and providers never seems to be on the same page about anything in terms of patient care, policy, and operations. Providers are decent but scheduling, customer service skills, and consistency are severely lacking and not worth the trouble. I have various instances in which I've had to strongly advocate for myself to ensure rx's are met, appointments are set, and care plan is correct.
Follow up review:Thank you for your prompt response and investigation Adventist. I've been contacted on this matter and it had been resolved. All your efforts have been appreciated and I look forward to a positive future scheduling experience.Highly disappointed. I was trying to schedule a virtual same day appointment. Miss Carla at the call center assured me she was a "professional" (employee) during our call and that I could expect a call back. I trusted that.Almost 3 hours later I find out when I call back that she never reached out.Miss Carla never communicated, relayed or documented in the system for my nurse practioner to give me a call.To my dismay I couldn't make...read full review