Damage Restoration near Owings Mills

“My home experienced a large amount of water damage early in July that was caused by another contractor working on the outside of my house. Jose Machado came out, assessed the damage, and turned around an estimate to the insurance company expeditiously. He was professional, explained everything, and was very nice. The Rainbow crew (Geovany, Gerson, and Alex) kept to their scheduled start date and worked full days the entire week to restore my finished basement. On the final day of repairs, Rainbow brought in another great crew (Elder, Andrea, and Jess) to finish my plumbing and clean the entire basement. Every crew member was thoughtful, wonderful to work with, and knew their stuff. Best of all, my basement looks fantastic and I now have a restoration company I can rely on! Thank you, Jose and Rainbow!“

“Extremely professional & knowledgeable. All was explained, step- by-step & who was doing what. No evidence of sewage or aromas. Would definitely recommend.“

“The worse time to call a plumber is on a Sunday night because then you know it is because of an emergency. I called two different plumbers that advertised they are open 24 hours but not True!! When I called two different companies…I was told that a plumber would be available the next day. Nope if someone is calling on a Sunday night it means a plumber is needed today. Like right now!!! I guess the saying is true “the 3rd time is the charm” but Caton’s had a plumber available. Henry showed up and dealt with the first issue which was turning off the water (the shut off valve did not include a knob). Then fixed that pin hole leak that caused so much issues (ceiling collapsed). Thanks so much for being available on a Sunday night (after 10:30pm). 5 stars for the company and for Henry! Photos show the shut off valve with missing knob and busted pipe w ceiling damage“

“I want to highlight Shiv and the Eco Clean team for their outstanding service during a challenging time with my basement flooding. After facing inaccurate diagnoses and inflated estimates from larger companies, Shiv's compassionate approach and expertise truly shone through. He quickly provided effective solutions and was dedicated to ensuring everything was resolved promptly. He completed two distinct projects for me, demonstrating not only his skills but also his commitment to customer care. I genuinely appreciate their support and expertise, and I recommend Eco Clean to anyone seeking reliable and empathetic service.“

“We woke up Friday morning to a sewage backup
The basement was a mess. RPS immediately came over and took charge of the situation, dealt with insurance, sanitized, and cleaned in record time. They far exceeded our expectations.“

“Edgar was great. Came in, explained everything and what I should expect not only what he was doing but next steps. Set up realistic expectations of what could be done and told me if he had thought he couldn’t get the smell out he would have advised to replace. Great customer service!“

“Highly recommend for any restoration or remediation services you want done thoroughly and correctly“

“What can I say about this crew other than thank you... The went above and beyond with bringing or home back into shape. Billy and his team was always on time and friendly...Thanks guys we couldnt have done it without you.KW“

“They did an excellent job replacing all of my floors during a water damage event and were very communicable with The insurance company.

However; two reasons why I can’t give five stars:
1. When my sink was replaced with a new Vanity, The open and close mechanism that was reused got broken, and it was not told to me that it got broken as I had to find out myself.
Instead of being honest with me, one of the owners originally said that the new device was incompatible with a new sink. Then later told me that it That’s the way it was before they installed it which was not true as I installed this mechanism myself originally. Later, when I asked The owner again, he admitted that it got broken. The style of sink that I have uses a push To click drain to open and close the drain.
They told me that I have to purchase the part myself and would be willing to install it, but who knows how much I would be charged for this, therefore I’m going to be purchasing and installing it myself.
This is very sleazy to lie about something like this and try to hide it from me

2. After the sink was replaced, there is now a slow leak on the main water line and only way to temporarily fix it is to shut the water off for the whole home. Mentioned this to the same owner and he told me that there was no leak. This is not only inconvenient that I have to fix this myself when I’m not the one that took the sink apart and I am leaving town for a while.

Even though they did an excellent job, replacing the floors and the drywall, I don’t know that I can recommend them after this above experience to other people. Beware.“

“Excellent customer service.Mr. John was very helpful and provide a quote in a timely manner.“

“One of the most reliable water damage restoration contractors in Baltimore. Hired them for a mold remediation job as well.“