About Empire Today - Baltimore, MD
Empire Today in Baltimore, MD offers a convenient way to get new flooring without visiting a store. They provide a wide selection of quality products, including carpet, hardwood, laminate, vinyl, and tile for both residential and commercial customers. The service includes the signature Shop-at-Home Convenience and Next-Day Professional Installation on in-stock items. Customers have praised the knowledge and friendliness of the sales representatives, as well as the quality of the installation work. The luxury vinyl planks and new carpet were installed quickly and efficiently, with the installers taking great care to ensure the job was done right, even in inclement weather. The overall customer service experience has been described as tremendous, with the sales team providing all the options and helping customers make the best choice based on their needs and budget. The representatives have also followed up to ensure customer satisfaction with the final result, which has been described as superb.
Juan visited today for our free estimate. From the moment he arrived, he was friendly and courteous. He was not rushed in his time spent listening to our needs, and he offered a wide variety of flooring options that aligned perfectly with our requests. Juan did not attempt to steer us toward options that would have been impractical for us financially; rather, he heard and addressed our parameters as we described them. While Juan naturally left the final choices to us as the customers, he offered valuable input throughout our conversation that was extremely helpful to us when making the final decisions. If the installation crew is as capable and kind as Juan proved to...read full review
Had Christopher Eberhardt come out today and give us a quote and he was super friendly, understanding of our needs, and didn't act overly pushy as sales guys often are. The quote was much better than others we have received, and I look forward to working with him further.
Mr. Eyasu was very polite and professional. He is very knowledgeable. He explained the types of flooring to my understanding. He was very patient and did not rush me through the process.