Geek Squad

Apr 2026

The Geek Squad fixed my son’s PC. It needed another motherboard replacement which my son ordered online and we took it to them. The service was awesome. They were all so professional and kind. They were helpful by explaining everything that was going on and they kept us updated during the whole process. That PC system was definitely not easy to fix because it had been rebuilt so for them to have fixed it means they knew what they were doing. The technician that fixed it was named Mosaffa I think but he was awesome. I will definitely be going back to them for any of my computer issues. Thanks Geek Squad you guys came through.

Nov 2024

Had three service appointments with them so far and the services were excellent. A very professional knowledgeable crew particularly Mr Sin. The only issue is you can no longer call the store directly. Best Buy handles all calls centrally which is a bit inconvenient.

Dec 2021

Shop clerk told me the computer had a "software failure" and cheapest repair was $200. He brought up an order on the checkout screen that in fine print was an agreement to charge my credit card $200 ANNUALLY for a membership. I said no; he said approve it and then he would take the annual off. Instead, I flashed a stack of $20 bills at him instead of a credit card. He grumbled, deleted the repair and entered one-time service for $150! I told him he said there was no cheaper price and he refused to talk.... Then, three days later when I went to pick up the computer, they lied about the repair, saying they removed five VPNs. The laptop only had one! -- they took it off and also removed two search engines and my anti-virus, and apparently that got the computer working. I monitored (without telling them) how much the fully-charged battery dropped while the computer was in their shop and it was turned on less than ten minutes. I will never return to that store for another repair. Liars!