About Hagerstown Heating & Cooling
Hagerstown Heating & Cooling is a trusted provider of heating and cooling services in Hagerstown and the Washington County area. With over 20 years of experience, the company is known for its professionalism, efficiency, and customer satisfaction. Customers have praised the easy and stress-free process, noting the expertise of technicians like Jonathon, Abraham, and Perry during installations. The team is responsive and willing to work with clients to address unique situations, ensuring seamless service. They offer 24/7 emergency services and have advanced tools and technologies to meet various heating and cooling needs. Many clients express appreciation for quick and professional repair services, such as when a technician replaced a fan motor on a very hot day, completing the work in less than an hour with a clean and secure installation. The company is also known for its friendly and efficient customer service, even on weekends, with staff like Tracy and Rich providing prompt responses and clear explanations. Customers continue to rely on Hagerstown Heating & Cooling for their ongoing needs, praising the good service and dedicated technicians, despite occasional account mix-ups. Overall, the company remains a reliable choice for heating and cooling solutions in the area. Customers recently had HVAC units replaced, including a Bosch furnace and heat pump, and reported that the technicians were extremely friendly, professional, and knowledgeable. They answered all questions and did a great job installing the new units. Many customers highly recommend the team for repair and replacement work, emphasizing their helpfulness and expertise.
My experience with Hagerstown Heating & Cooling was great. We unfortunately had to replace the entire unit only a year and a half after purchasing our home. From the initial consultation, they thoroughly evaluated my HVAC unit and did actual calculations for what unit my house need. It turned out my system was way bigger than what my house needed which led to a shorter life expectancy and a system that was overworking itself. During the consultation, Bryce explained how he calculated what unit my house needed and explained exactly what was appropriate for my house and answered all the questions my partner and I had. It never felt like a pressuring salesman just trying...read full review
Great team to work with. Hagerstown Heating and Cooling took the time to hear what we were looking for, explained our options and met our needs. When it came to install day the team was great and made sure that everything was explained. Great experience!
Definitely the best customer service anyone could ask for. Angel was very patient and thorough with the maintenance service and explaining everything. I just bought the house 1 month ago. Found the pink sticker on the unit and gave them a call.
If service is necessary in the future. I feel good about having Hagerstown Heating & Cooling as my HVAC company.