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Reviews for Montgomery County Eye Care
Add your commentMontgomery County Eye Care
18310 Montgomery Village Ave #140, Gaithersburg
Directions Call Website Suggest an Edit
18310 Montgomery Village Ave #140, Gaithersburg
Directions Call Website Suggest an Edit
One star. Worst experience at Montgomery Village Eye Center today. Scheduled my mom’s eye exam directly on their website last week, but when we arrived on time, both of us taking off work, they claimed no appointment existed because they ‘couldn’t confirm’ it due to a wrong phone number. They had her email but the manager lied, saying they don’t email and emails are automated, I’ve emailed them info before and they’ve used it right there. No apology, no effort to squeeze us in, even though I had insurance details ready. Receptionist shrugged it off like it was nothing, and the office manager acted annoyed, prioritizing other patients while dismissing us.... read full review
Rude and very unwelcome employees, they don't wanna workout your problem, but they have the best way to separate your money from your pocket.
I don't review often but wanted to add one here because both my wife and I made eye exam appointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.