About Music & Arts Corporate Headquarters
Reviews for Music & Arts Corporate Headquarters
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards bike parking
Location
Corporate Headquarters, 5295 Westview Dr Suite 300, Frederick
Directions Call Website Suggest an Edit

I’d do zero stars if I could. Worst customer service I have EVER dealt with. Like horrible. Do not use this company because you will absolutely need to deal with customer service and I guarantee you don’t want to!!!
Absolutely abysmal customer service. Zero stars would be too much. Just got off the phone with agents Latoya and Shakiyla. I was told I could not speak with a supervisor because speaking with a supervisor is not a guarantee but merely a request. If they deem your matter important enough, then your request to speak to a supervisor will be granted within 2 to 3 business days. Absolutely disgusting. This is the reason why so many businesses are folding.
I went against my better judgement and I ordered an item from Music & Arts because they stated they had the product I needed in stock. After 9 days I still hadn’t received an email saying the item had shipped. I emailed the company via their website… no response. I called their “friendly” customer service number and I was treated rudely and the representative was not able to help me. I was so frustrated that I emailed the CEO of the company (I am not expecting a response but it made me feel better to send the email).