3426 Pike Ridge Rd, Edgewater Maryland 21037
We were referred to Roger & Sons by a neighbor who has also had great experiences with them for multiple well jobs. We recently purchased a home in Charles County, MD and quickly found our existing well pump was tired. After being quoted by two other companies, we were happy to have found Scott. I called on January 29th and by February 3rd the job was complete. Scott was prompt, professional, transparent, and fair. He physically came out to assess our needs and got back to us within a day with a quote for the work. He diagnosed and explained our needs without upselling us and cross-checked all the information we gave him with the county. Scott was able to talk us through the health of our well overall, and why we were experiencing water pressure and tank pressurizing issues. One company had quoted us blind based on what we already had (a 3/4 HP pump), and another quoted us $7,000+ MORE than Scott did, packed with upsells and unnecessary improvements / replacements for other components of our system and also sticking with a 3/4 HP pump. Scott recognized we probably needed to upgrade to a 1 HP pump due to the way our well was settling and that we didn't need to do much of what competitors were recommending just yet (e.g., we still have years of use left on our tank, we didn't need filtering upgrades based on our water quality, etc.). After all, we were doing this preventatively - knowing our pump was end of life but not having any other noticeable issues with other things such as the well tank, gages, valves, breakers, etc. I was impressed by Scott's attention to detail and willingness to do the job right. For example, in order to lengthen the piping in our well, he preferred to replace the whole segment with a new, seamless piece rather than weld an extension onto the existing pipe (which would have less structural integrity). On install day, he told me he thought he may have misplaced a screw and would come back the next day to install one. I told him I probably had one on hand, and he insisted that he'd come back because they use only stainless steel products for these applications (right answer). Turns out he didn't misplace the screw at all, but I would have been none the wiser and he was upfront regardless. I appreciated that. We've seen a tremendous improvement in our water pressure and our new pump does indeed keep up much better with demand. Scott warrantees his parts / work, and is approachable and responsive with any questions or concerns; he communicates well and lets you know what to expect. I highly recommend Roger & Sons, especially Scott and his folks.