About LensCrafters
Reviews for LensCrafters
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Monday: 10:30AM - 7:30PM
Tuesday: 10:30AM - 7:30PM
Wednesday: 10:30AM - 7:30PM
Thursday: 10:30AM - 7:30PM
Friday: 10:30AM - 7:30PM
Saturday: 10AM - 6:30PM
Sunday: 10AM - 5:30PM
LensCrafters is a trusted provider of quality eye care, offering a comprehensive range of premium lens solutions and a wide selection of designer eyewear brands. The store welcomes all prescriptions and accepts most vision insurance plans, ensuring accessible and affordable eye care for customers. The staff is friendly, accommodating, and knowledgeable, taking time to understand each customer's needs and provide personalized recommendations. Specialists are praised for their patience and expertise in helping customers find the right frames and ensuring a comfortable fit. Many customers appreciate the exceptional service they receive, with staff members showing genuine care and attention. For example, a customer praised Rosanna for her extraordinary salesmanship, offering detailed explanations, trying on different glasses, and even communicating with healthcare providers on their behalf. Others highlighted how staff, like Paul, go above and beyond to ensure customers feel comfortable, whether by assisting with repairs or guiding them outside to adjust their glasses. Overall, LensCrafters is known for its dedication to delivering a great customer experience, with customers consistently expressing high satisfaction with the attentive and caring service provided by the team.
I had the best experience that I’ve ever had at previous Lens Crafters! Paul Abraham in the Bethesda, MD location was amazing! My daughter and her co worker recommended Paul from their past visits. He was so friendly, professional, knowledgeable and so helpful and honest with his opinions…and very patient!!!!! I would highly recommend him, and will definitely be returning!
Thankyou, Paul!!
Rosanna was the sales person with whom we interacted at LensCrafters. She is unique in her salesmanship!
After my cataract operations my eye power had changed and I needed new glasses. I and my husband went to three other optical shops beside LensCrafters. In all the other shops the sales people were courteous and gave us time to look at the glasses. But at LensCrafters Rosanna was something more. She helped me and my husband to look at the different glasses, explaining details about them, making me wear them over and over to see which would look well with the shape of my face and skin tone. I had never had such attention and care in all the fifty years l have been...read full review
This place is not a value play but really has exceptional service. I felt like the associates really cared about my eyewear selection as a first timer and Rosanna was so patient as I made my selection as well as made recommendations. They spent time with me and made me feel at ease. When my glasses came in Paul made sure I was comfortable and even walked with me outside to make sure I felt ok walking to my car as I adjusted. The best!