UMass Memorial Medical Center North Pavilion is noted for its top-notch doctors and professional, competent care. Reviews highlight the cleanest hospital in Worcester, with prompt service including tests, CT scans, and imaging even when busy. Patients report excellent, life-saving procedures and exceptional aftercare. The staff, including doctors, nurses, and cleaning personnel, are consistently described as amazing, extremely kind, empathetic, and professional. They treat patients with dignity and kindness, with frequent check-ins. The rooms are clean, well-maintained, and comfortable for both patients and guests, contributing to wonderful experiences.
Top- notch doctors who rushed me in, performed series of tests and CT scans quickly and explained the results to me in an understandable way. Cleanest hospital in Worcester and competent professional care that is second to none.
My Elderly Mom received EXCELLENT care at UMass. She was in the hallway in the Emergency room as there were no beds available , but she received prompt labs, imaging, and measures to make her comfortable. She then had a new procedure that saved her life. It just became available and we feel blessed she was taken to UMass as other hospitals are not able to provide this endoscopic surgery yet. Her aftercare was again exceptional. Bravo UMass
I had a wonderful experience with the North Pavilion staff. All of the nurses were extremely kind and empathetic to my mother and father, whom I visited daily. In the 5-6 hours I was spending there each day, I saw nothing but the most professional behavior from all of the doctors and nurses present. My parents reported that they were treated with dignity and kindness, and checked on throughout the evening as well.The cleaning staff were also wonderful people who recognized me and said hello when they saw me. The rooms were clean and well maintained, not to mention comfortable for patients and guests alike.