Emerson Health Westford

I’ve come two days in a row for fasting labs- an hour wait each time because they have one lab tech on!!!! Come in Emerson we can do better) Westford location )

Always great. Best healthcare in the region.

I go to the lab every year to get blood work done. Every time the phlebotomist is perfect. The draw is painless, over in seconds, and I'm on my way. Fridays when they first open are crowded, but any other time I'm in and out.

I came here for an MRI. The reception desk was friendly and polite and the folks that assisted with the MRI were professional and helpful. The office was clean and looked pretty updated.My only critique is that I did not get called in until 35 minutes after my scheduled time. Once I was in, it was very efficient. I would come back here if I need another MRI.

I am not sure why the bad reviews. Maybe those people are gone. I was getting a CT scan on 1/05. The receptionist was lovely. Michelle did the scan and was polite and professional. In and out in 30 minutes. Thank you.

Did my CAC scan with Kathie, she was excellent. She ensured I was taken care of and made the experience comfortable and easy to understand.

I called to ask if they were accepting new patients, and the receptionist was rude. It left a really bad first impression. If this is how they treat potential patients, I can’t imagine the experience getting any better. I’ll be looking elsewhere.

This review is specifically about the “lab” here. Honestly it is catastrophically bad. Chronic understaffing and generalized confusion in the part of patients and the staff lead to very frequent congestion and delays that will measure in the hours. All to get 5 minutes of a blood pull done.

It’s so insane it is almost unexplainable. I am sure the staff is trying but the real blame lies with some Emerson executive somewhere penny pinching at the cost of all of our time and energy. I also find this generally happening throughout their network particularly also at the hospital in concord. Something is amiss with this entire organization.

Emerson Health Westford Lab and MRI.
I scheduled a MRI scan on 5/13 at 4:10 om and I arrived at the office around 3:40 pm. And I didn’t leave the place until almost 6 pm. And the scan took 20 minutes. The wait was long but as least the lady at the front desk was up front and let me know the appointments sere running late and she was apologetic about the wait. However I was not complaining about that. THIS MORNING, I walked in because I planned to have my blood work done before my doctor’s appointment. I started fasting around 7:30 pm last night. I arrived at the office at 10 am and put down my name and I knew that all lab works do not have appointment scheduled in advance. I waited until 30 minutes and no one had said anything and my stomach was hurting so I asked a woman who was working at the front desk. She first told me that I had to wait for the people who scheduled the appointments in advance to be done before I could register so I have to wait longer because they were still registering others. And I told her since I could not wait due to my stomachache, and she told me I could leave. As I was leaving, there was a woman who claimed she was working at the lab and she even said waiting for 30 minutes was not long, sometime people had to wait for TWO HOURS. She seemed so proud of that to make patients wait for 2 hours. Then I had nothing to say so I left. I called my doctor office and found out another location to have my blood work done and the closest was Groton so I went there. It was about 1:15 pm I arrived and I left before 1:45 pm. The ladies who worked there were efficient and kind. What a difference!!! From now on, I will stay away from the Westford office!!!!!!

Shield MRI scheduled me for an MRI here and I had to wait for over an hour to be seen, on a weekend. The front desk told me they didn't schedule enough time for the procedure for the person ahead of me, so their scheduling desk really needs to update their procedures so people don't wait so long.