Floor & Decor

Dec 2023

Grace assisted me with my purchase and she and Eloisa helped me load it into my SUV. I was very grateful because I am having lower back problems lately and I was dreading doing it by myself. It was late and cold, about a hour before closing, but they did it with a smile. Top notch service.

Aug 2023

First time at the store. Good selection, some material at reasonable prices. We bought three variety of tile for several rooms we are tiling. No issue there. BUT the deliver service they use (think it's a third-party company not theirs), are absolutely the worst. Delivered several broken boxes, won't take back, told my wife it's our problem and it's our responsibility to take it back to the store ourselves. Insane !!! Quoting the driver " we are third-party company, I am telling you it's broken so you know, but we can't take them back, you have to take the broken boxes back to the store" really ???? Anyways we put them in the car and a nice young man at the Waltham Store...read full review

Jun 2023

I came to Floor & Decor for bathroom tile and I had a really wonderful experience at their Waltham location. The sales rep who helped me (I wish I had got his name) was super knowledgeable, friendly, and took the time to walk me around the store to get each product I needed for my project, all the while the store was very busy and it was clear he was in demand. I was really surprised because you just don't see that level of personalized customer service anymore. I will definitely be recommending to others!