About Floor & Decor

Floor & Decor is a hard surface flooring store known for its incredible selection and everyday low prices. Customers can find a wide range of quality, in-stock flooring and installation products, including beautiful tile, gorgeous wood, and elegant stone. The store sources products directly from suppliers worldwide, ensuring competitive pricing. Additionally, free design services are available, and the store has a dedicated PRO services team for professionals. While many customers appreciate the selection and pricing, experiences with customer service and delivery have been mixed. Some customers have reported issues with the Pro Services team, specifically regarding the acceptance of sales tax resale certificates. However, after their issues were addressed, they expressed satisfaction with the resolution. Positive experiences have also been highlighted, with staff members like Grace and Eloisa receiving praise for their helpfulness during purchases and loading items into vehicles, even late in the evening. However, delivery services have drawn criticism, particularly when broken items were not taken back by the delivery team, which is a third-party service. Customers found this frustrating, as they expected assistance with damaged goods. On a positive note, managers like Michael have been responsive to customer concerns, offering apologies and assistance where needed. Overall, Floor & Decor offers a wide array of products, but customers should be cautious about delivery issues.

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Reviews for Floor & Decor

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Nov 2025
The prices in the discount section are absolutely amazing! It's definitely worth comparing prices here. What I particularly want to praise is not only the overall cleanliness and tidiness of the store, but also the cleanliness and odor-free restrooms, which even provide toliet seat covers. Don’t you think it’s a relaxing and pleasant shopping experience to shop in a store that pays such attention to customer comfort?
Nov 2024
I recently had an excellent shopping experience at Floor & Decor, thanks to the exceptional assistance of Grace, one of their designers. She was instrumental in helping us prepare a large order, guiding us through the entire process with expertise and patience.

Grace has an impressive knowledge of tile and stone trends and took the time to explain the differences between materials, highlighting the pros and cons of each option. Her insights made it easy for us to make informed decisions, saving us a lot of time.

With her help, we were able to finalize our order quickly and even apply for the financing program seamlessly. This level of service exceeded our...read full review
Aug 2024
Got luxury vinyl plank tile for my kitchen here. The variety in store of plank LVT was good, and there are some many options that can be ordered. The selection of ceramic, porcelain, and glass tiles was allsoo impressive. Prices are very reasonable.

The staff were very helpful in assisting us with comparing products and picking up installation needs like rolls of underlayment for the kitchen floor project and grout for another project. They also helped load everything into my car.