Cannot speak highly enough of our service technician, Brad. He was extremely polite, respectful, articulate and incredibly knowledgeable. Rather than trying to sell me parts I did not need, he took the time to fully understand the specifics of my system, fixed several issues that had been caused by other HVAC companies, and minimized the cost by only replacing what could not be fixed. Essex County Craftsmen will be the only HVAC company I will ever use again and will be referring them to everyone I know.
September 2025
We have been a customers for over 20 years and we have never been disappointed with this company in their service. We had an issue recently, when the weather was 100°, our central air broke down. Not only did they answer the phone after hours but they were able to come out the very next morning to take care of the situation. We love working with smaller businesses, and this one is TOP in the In their field. We are grateful we found them many years ago and will continue to use them.
December 2024
When my husband and I were told our gas heat system was broken, we scrambled to find an HVAC company to replace it before it got too cold. Essex County Craftsmen was not only the most affordable, but also offered the most information to us and were very pleasant to work with. We switched from has heating to electric and it's been working amazing so far. I would highly recommend them to anyone.
Cannot speak highly enough of our service technician, Brad. He was extremely polite, respectful, articulate and incredibly knowledgeable. Rather than trying to sell me parts I did not need, he took the time to fully understand the specifics of my system, fixed several issues that had been caused by other HVAC companies, and minimized the cost by only replacing what could not be fixed. Essex County Craftsmen will be the only HVAC company I will ever use again and will be referring them to everyone I know.
We have been a customers for over 20 years and we have never been disappointed with this company in their service. We had an issue recently, when the weather was 100°, our central air broke down. Not only did they answer the phone after hours but they were able to come out the very next morning to take care of the situation. We love working with smaller businesses, and this one is TOP in the In their field. We are grateful we found them many years ago and will continue to use them.
When my husband and I were told our gas heat system was broken, we scrambled to find an HVAC company to replace it before it got too cold. Essex County Craftsmen was not only the most affordable, but also offered the most information to us and were very pleasant to work with. We switched from has heating to electric and it's been working amazing so far. I would highly recommend them to anyone.