About Downtown Sounds
Downtown Sounds is a musical instrument retail store located in Northampton, Massachusetts, now operating as a worker-owned cooperative. The store offers a wide variety of products, including top brand name guitars, drums, keyboards, PA and recording equipment, woodwinds, brass, string instruments, and sheet music. They also provide lessons on several instruments with professional musicians. Customers have praised the store for its great customer service, with staff like Tom Shea who provide helpful advice and support. Prices are reported to be competitive with big internet and box stores. One customer shared their experience of finding the same Yamaha GL-1 guitalele at the same price as Amazon, but with the added benefit of receiving a case, which was not included in the online purchase. The store's selection of gear has been noted to be impressive for its size, and all staff members are described as friendly and helpful. Overall, Downtown Sounds offers a positive shopping experience, and customers have expressed their intent to return, even if it means traveling a longer distance.
Great customer service. Got exactly the guitar I wanted. Tom Shea was a pleasure to deal with. Gave great advice and listened! Great support after the sale. The prices matched big internet and box stores. Buy from real people, buy here!
Great place! Inventory is vast and varied. Prices are competitive and the staff is friendly, knowledgeable and helpful. Recently bought a Yamaha GL-1 guitalele. The price was the same as Amazon but included a case; Amazon did not. I’m about 90 minutes away from this store but will go out of my way to go there again.
I just stopped in from out of town. Every staff member was very friendly and helpful. They have a great selection of gear for a store of that size. I only wish they were closer, as I would definitely buy from them again!