Baker Elman was great! They quoted me a time frame for this work to be done in one visit and delivered in that same timeframe. Clear and accurate communication with the office on scheduling. Prompt notices on when they left the shop and when they arrived. Direct explanation of how the work would go and possible issues. We’ve been a client for 18+ years and my parents were clients for 40+. I’m calling them again when the next thing goes wrong in our super old house.
November 2025
I would like to share my exceptional experience with Accurate Baker Elman at Newton, MA. I had a water heater valve leaking issue. I searched the internet and determined to pick this one because it has the most reviews with score 4.9/5! My selection proved to a wise decision. Soon after I scheduled on line Susan called me to collect more information to speed up the process. During our conversation I asked Susan if the service can be done prior to my scheduled date and she promised to try her best. This morning Susan told me she indeed found an available time I wished for. I am so glad for that. In the afternoon John Lamb came to my home and did the repairmen smoothly.... read full review
October 2024
Frank Fitch provided exceptional service! He identified that I had purchased the wrong part for my toilet, went out and replaced it with the correct part, and installed it efficiently, saving me a lot of time energy, and the cost of an additional service call!
Baker Elman was great! They quoted me a time frame for this work to be done in one visit and delivered in that same timeframe. Clear and accurate communication with the office on scheduling. Prompt notices on when they left the shop and when they arrived. Direct explanation of how the work would go and possible issues. We’ve been a client for 18+ years and my parents were clients for 40+. I’m calling them again when the next thing goes wrong in our super old house.
I would like to share my exceptional experience with Accurate Baker Elman at Newton, MA. I had a water heater valve leaking issue. I searched the internet and determined to pick this one because it has the most reviews with score 4.9/5! My selection proved to a wise decision. Soon after I scheduled on line Susan called me to collect more information to speed up the process. During our conversation I asked Susan if the service can be done prior to my scheduled date and she promised to try her best. This morning Susan told me she indeed found an available time I wished for. I am so glad for that. In the afternoon John Lamb came to my home and did the repairmen smoothly.... read full review
Frank Fitch provided exceptional service! He identified that I had purchased the wrong part for my toilet, went out and replaced it with the correct part, and installed it efficiently, saving me a lot of time energy, and the cost of an additional service call!