Mass Roofing and Gutter is a local roofing and gutter company that has received mixed reviews. While some customers praise the excellent quality of work, responsiveness, and professionalism of the team, others have reported issues with communication and responsiveness to smaller jobs. The company is known for providing honest assessments and recommendations, and customers appreciate the fact that they do not try to oversell unnecessary services. Overall, Mass Roofing and Gutter seems to be a reliable choice for roofing and gutter work, but their customer service could use some improvement.
I called up Mark for a small repair. He answered in a reasonable amount of time set up an appointment and gave me a price that was reasonable. He finished the job when he said he was going to and cleaned up his mess. All in all it was a good experience and the price was reasonable. I would recommend this company to others.
So far, I have nothing but good to say about Mark and his work. He has a very friendly demeanor and strikes a good balance of listening to what you think you want and sharing his advice from decades of experience. We were hoping to have our roof re-shingled before family arrived from across the country, and Mark made it happen, even going to city hall in person to expedite the permit. We were concerned about our garden that runs alongside the house being damaged during the stripping of the old shingles, so Mark supplied boards to protect it. Our chimney had several loose bricks, so the crew fixed that while they were up there. The crew spent a lot of time cleaning up… read full review
I called Mark and he showed up when he said he was going to. I had quite a few questions for him. He was patient with me and answered them all thoroughly. We were able to write up a contract that made me feel comfortable that he knew the work that I wanted to get done. In the end the roof turned out beautiful and he didn't leave any of the trash after. I would call him again to do work for me if I had more.
470 Main Street, Medford, MA 02155
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