Mass Medical Services

Jan 2023

WORST DOCTORS OFFICE I HAVE EVER BEEN TO. DO NOT COME HERE IF YOU HAVE REAL HEALTH CONCERNS BECAUSE THEY DON'T LISTEN. I'm so glad that I finally left this office because I have been waiting to write this review for years. I have lived all over the country and have had over a dozen doctors and this is by far the worst healthcare I have ever experienced. I would not recommend this facility to ANYONE. I feel it is necessary to share my experience if it helps someone make the decision not to go here. My last visit with them, towards the end of 2022, was the absolute final straw.I have a genetic disorder called Ehlers Danlos Syndrome (type III) that affects my connective tissue, causes chronic joint and muscle pain, and impacts many of my bodily functions. It is a rare and under-researched disease that progresses with age, so a lot of what I am experiencing is very new. Every monthly appointment, I have something new to discuss with my provider, including muscle tension/spasms, urinary and gastrointestinal issues, pelvic floor issues, and extremely painful periods. I have been particularly dealing with digestive issues lately, having little appetite, getting full after two bites, suffering from constipation, and losing 30 pounds without trying in just a few months. I asked for a referral to a GI doctor and while explaining my symptoms, my provider, Roshani, told me that I am "overthinking my symptoms". I was bewildered. How could she look at my chart and see a 30 pound weight loss and tell me I'm overthinking it? It is so incredibly frustrating to know something is wrong with my body but not know what it is and to have minimal support from the person whose job it is to help me. I am in pain constantly, developing new problems every day, and trying to figure them out myself. In fact, Roshani didn't even know what my disorder was until I explained it to her. She clearly doesn't have any education on it because if she did, she would know that my symptoms are very real and all related to my EDS. I had long sensed that she didn't take me seriously, and this incident confirmed it.This caused me to finally switch doctors after 4 years of negative experiences with CBC. In fact, there are so many that I can't even fit them all into one Yelp review, so I took screenshots of the rest. Feel free to read the attached photos that discuss several other incidents that led up to one big incident of the old office manager, Chen, acting incredibly unprofessional and disrespectful towards me.I will note I have never had any personal issues with anyone else in this office, the ladies at the front are very kind, but Chen (who has since been replaced) and Roshani were both extremely unprofessional and horrible to deal with. It blows my mind that this office is still running. I switched to Lahey, who listened and empathized with all of my concerns, and after just one visit, I had several referrals. I wish I switched years ago, maybe my symptoms wouldn't have progressed so badly if I had been appropriately helped when I needed it.