Audi-Werks is a specialized service shop that provides exceptional customer-focused service for Audi and Volkswagen vehicles. The dedicated Service Team utilizes Audi and VW Factory Scan Tools, OEM Parts, Oils, Fluids, and Filters, ensuring excellent communication and attention to detail. Customers praise the shop's professionalism, friendly staff, and quick turnaround on repairs, making it the preferred destination for Audi owners seeking high-quality service.
The reviews highlight the shop's expertise in handling complex issues, with customers expressing their satisfaction with the thorough diagnosis, reasonable pricing, and the ability to update the vehicle's computer software. Customers who had previously struggled with their Audi vehicles at other service centers found Audi-Werks to be the solution, and they now have a renewed appreciation for their cars.
Awesome and trustworthy staff. Roland and Israel are extremely talented mechanics. Rebecca is super friendly and responds fast with great communication. I have known Roland for 15 years, he maintained by first Audi A6 amazingly. I now have a Q7 and he and Isreal are the best. Bought it and he unfortunately found some issues immediately post sale from a dealer. They helped guide me through the pretty intense repair. Roland is the reason I bought another Audi, besides being amazing cars, it's great to have somebody you trust and know won't stear you wrong! Fabulous communication, easy to schedule service. AMAZING 🌟 Easy to find and safe location.
From first conversation with Israel, e-mail exchanges with Roland and in person chats with Rebecca at front desk...AWESOME!! Transparent group and very personable on multiple levels!! Was expecting an extended down time for my A7, but they diagnosed, quoted, repaired and relearned the vehicle promptly and explained exactly what the problem was (in this case, a defective throttle body...busted butterfly valve return spring). GREAT JOB!!! I will use them again if needed!!!
If you drive an Audi, you need to bring it here! Dealership quality with real world experience and the kind of customer service you will not find anywhere else.
I don't write reviews often. The experience I had here was something to tell people about.
Shaun at the desk took his time to explain the work, broke down the cost. The system they have in place is exceptional, you receive texts throughout the process from quote, to work, to invoice.
The mechanic, Roland, genuinely enjoys his work. He doesn't cut corners and in my experience went above and beyond.
At the end, I wasn't surprised by the bill(no gotchas)...I was surprised by how good these guys are! Please see… read full review
Monday 9AM - 4PM
Tuesday 9AM - 4PM
Wednesday 9AM - 4PM
Thursday 9AM - 4PM
Friday 9AM - 4PM
Saturday Closed
Sunday Closed
63 Shawmut Avenue, Holyoke, MA 01040
