Guilbert's Auto Care Inc.

ray and Eric are the best. with over 40 years experience you will not find any that knowsore about vehicles then these two ( my opinion) they are fair and the most honest mechanics I have known.i have sent people to them and they have thanked me for doing so. I have brought my Durango to ray after sening it somewhere else four times he was the only one that could figure out what the issue was and fixed it correctly I will never bring my car anywhere else

Story Time, true story.
I have a 2020 Dodge RAM Truck. Almost at 70,000, I travel for work. Brakes started squeaking, googled about my vehicle and found the brakes go between 60,000 maybe 80,000 miles out of the factory brakes. Called Guilbert's Auto Care Inc dropped truck off before we went fishing at The Quabbin reservoir yesterday, left keys in key slot drop off. It's a LOCALLY OWNED AND RUN Father and Son business, not some chain business, these two are our Western Massachusetts neighbors, vested in OUR COMMUNITY.
As far as what I could tell, I needed new brakes. The son took the truck for a road test, inspected the brakes. Now I WAS EXPECTING I NEEDED NEW BRAKES!!!
That young man called while we were fishing and said said, "Listen you don't need new brakes, in fact you still have 3/4 left of your brake pads. Rust spots and road dust are probably what you are occasionally hear. I heard nothing on my road test, and the brakes don't need to be replaced at this time"
My next question was how much do I owe you (he took quite a bit of time out of his day to inspect my truck). His response is, "There is no charge. My Father and I run this business and it is our hope you will choose us in the future for any of your automotive needs" (That was seriously the young man's response word for word)
They were closing around 4, so he said to pick up the truck after we got back in town and wished me luck fishing..
I then was bent on getting back to Chicopee BEFORE they closed and meet them. Got back, again the young man refused any service charge, I was like no way, took out a $50 bill, slapped it on the counter and told the young man he was taking the money. His time is not free.
This business needs to change its name to HONEST Guilberts Auto Care Inc. They could have been like the big chain places and just replaced my brakes as I asked and I would have been none the wiser. THEY CHOSE TO BE HONEST!!!
GUESS WHAT, I NEED ANY AUTOMOTIVE CARE OR FRIENDS THAT DO, GUESS WHERE THEY ARE GOING, GUILBERTS AUTO CARE!!! YOU'RE FOOLISH TO GO ANYWHERE ELSE!!!

Great, dependable service at a fair price and they stand behind their work.