Kimball was great but this Dead river has been terrible. We got burned from them, we asked for fixing our boiler, they have nerve to charge one hour rate of $155 just for their travel time. It should be half or less since I live in Barrington. Also, several mistakes in accounting. No thank you! After I got your feed back, I got another bill. Now, it said Labor 2.21hr. He was here just 2:11pm to 3:42pm. (1.51hr.) Labor came up to be $343.20. (Supposedly $110 per hr.) Sorry to tell you but it's not right. Teck guy was excellent but we will work with other company after this experience.
November 2021
I have been using Kimball Fuel for many years for oil delivery and to maintain my furnace with annual cleanings. They have always been responsive and helpful -- on Friday I had an issue with my furnace and they really did a 5 star job!Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair.In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer.I highly recommend them for your furnace repair and oil delivery!Service: Heating system repair
November 2021
For the four plus years I have been using Kimball Fuel for oil delivery and to maintain my furnace with annual cleanings, they have always been responsive and helpful. However, on Friday I had an issue with my furnace and they really did a fantastic 5 star job! Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair. In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer. I highly recommend them for your furnace repair and oil delivery!
Kimball was great but this Dead river has been terrible. We got burned from them, we asked for fixing our boiler, they have nerve to charge one hour rate of $155 just for their travel time. It should be half or less since I live in Barrington. Also, several mistakes in accounting. No thank you! After I got your feed back, I got another bill. Now, it said Labor 2.21hr. He was here just 2:11pm to 3:42pm. (1.51hr.) Labor came up to be $343.20. (Supposedly $110 per hr.) Sorry to tell you but it's not right. Teck guy was excellent but we will work with other company after this experience.
I have been using Kimball Fuel for many years for oil delivery and to maintain my furnace with annual cleanings. They have always been responsive and helpful -- on Friday I had an issue with my furnace and they really did a 5 star job!Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair.In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer.I highly recommend them for your furnace repair and oil delivery!Service: Heating system repair
For the four plus years I have been using Kimball Fuel for oil delivery and to maintain my furnace with annual cleanings, they have always been responsive and helpful. However, on Friday I had an issue with my furnace and they really did a fantastic 5 star job! Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair. In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer. I highly recommend them for your furnace repair and oil delivery!