Berkshire Eye Center

No communication with cancelled appointments or with new appointments.
One time waited for more than an hour for my appointment which I took time off to make. No longer a customer.
Had great experience with the Pittsfield office not the Great Barrington office.

My wife and I were visiting Great Barrington from Illinois. Her glasses were badly damaged and we needed to find someone to repair them even if it was temporary until we returned home. The first optometrist office we visited was not helpful at all. They said they could do nothing to help. We then went to Berkshire Eye Center. They were able to fix her frames back to the original design. We tried to pay for the excellent repair but were charged nothing. We donated to the Berkshire Animal shelter which had a donation jar in that office. Excellent service!

Have been going here for years with a couple of forays to other providers. I WONT stray again. Berkshire Eye Center - Great Barrington - location went above and beyond to help me. I’d like to specifically mention Karen who was just so accommodating and a joy to work with. Thank you all at Berkshire Eye.

Chelsea is resolving issues, on a scale of 1 to 10, give her a 12.
Thanks

Best Service in the Berkshires...

I went in for an appointment scheduled for 2:30 PM, arriving 15 minutes early as I like to have time to fill out whatever forms I am given. I ended up having an excess of about *hour and a half* to sit in the waiting room as I was finally called at 4:00 PM. I understand occasional lateness but that is excessive to the nth degree. I was going to ignore it, however when I went in for a follow-up two weeks later, I waited an extra 20 minutes after checking in (on time, not early) only to be told they had scheduled my appointment incorrectly and I would not be able to see the doctor for another few days when they were next available. An abhorrent waste of my time on the first count and an irritating mistake that wasted more of my time on the second, both leading to my new distaste for this company.

My son and I both go to Berkshire Eye Center in Great Barrington. and we have no issues with the receptionist, or staff. Always, pleasant and helpful.
We see Dr. Singer and she is very good. My son is Down Syndrome and is treated with the greatest respect, and care.
We also get our glasses there. Karen and Cindy are both excellent. I have worn bifocals forever and I need the line slightly lower than normal .. They were very accommodating with my request.
They allow my son to pick out his frames. They also treat him with respect and care. They help him if he needs it. The make sure his glasses fit him properly.
We are very thankful to have the Bershire Eye Center in town and the care we receive by all !!

Kind, helpful and knowledgeable. Thank you!!

Very welcoming, friendly and helpful staff in Great Barrington. Fixed our glasses for no charge so we could get on with our vacation travels.

I am very appreciative to have this Berkshire Eye Center close by. Excellent service, knowledgeable and friendly staff. Great group of MD's. I first visited this group in the 90's. And I am still a customer.