About MacFarlane Energy
Reviews for MacFarlane Energy
Write a reviewHours
Monday: 7AM - 5PM
Tuesday: 7AM - 5PM
Wednesday: 7AM - 5PM
Thursday: 7AM - 5PM
Friday: 7AM - 5PM
Saturday: ClosedSunday: Closed
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accepts credit cards open to all
MacFarlane Energy is a heating and cooling company dedicated to providing excellent customer service. They prioritize fair and equal pricing for all clients, ensuring transparency and no hidden costs. The company emphasizes building long-lasting relationships with customers. Technicians are friendly, professional, and patient. They take the time to explain issues clearly and keep customers informed throughout the service process, even if technical details are involved. Customers especially appreciate the company's prompt service, with technicians arriving quickly to address urgent issues. MacFarlane Energy also aims to find the simplest and most cost-effective solutions first, always focusing on client needs and satisfaction. Recently, technicians have performed furnace tune-ups, thoroughly inspecting systems and explaining problems and repairs in detail. They are known for their knowledge, neatness, and honesty, even when some installations cannot be completed due to awkward tank locations. The team also offers helpful advice to protect the system during the winter season.
Many kudos I have made verbally for the longtime technician, MIKE S, who I have over the last decade specially requested for our heating and AC annual tune-ups and emergency service calls. His professionalism and expertise have been the reason for my specific request for him. Glad that I have the chance to post MIKE S
outstanding service that our family have
experienced with him every time.
What a great experience! The replacement of my furnace and AC was definitely a challenge due to the location. It was something I had been dreading.
Cameron was terrific in meeting each challenge with a solution. He took the time to explain exactly how it would work.He was not only professional but a total pleasure to work with. Thank you McFarlane!
Matt came and did the check-up/fix-up for our furnace. Right on time, first thing in the morning. He knows our place and system well and did a very efficient job. We got a new filter. Matt is a congenial fellow, easy to talk with and ask a couple of questions we had. Thanks!